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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Not being very familiar with modern technology, I was walked through the process and it went well.
They was nice people that helped me out and the was reall respectful thank for y'all time
Hello Ricardo! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID me was a wonderful experience the person was courteous they responded to my ID me situation very fast all around service was excellent thank you ID me
Hello Robert! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm just overwhelmed at how your agent took really good care of me and walk me through the interview gently, thank you so much I'm very satisfied.
Hello Faamatala! Thank you for your positive review of our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
While the system works and seems to be very secure you are not able to reset your username or password so you'll need to do it all over again next time you want to sign in.
The rating is great but It just s
Seem like it takes forever to get on the website I need it on I need it for my unemployment weekly certification because I need it weekly but in my account it's still said required action but it was great
I saw ID.me as I was making a yeti purchase. Clicked the link and in the matter of few minutes I had established an account. Saved a fair amount with it!
The process was very easy to navigate. I thought it was going to be hard because I'm not good at this tech sstuff.
Neely & Sobia are excellent Customer Service Associates who value their work, and take pride in what they do. They are eager to help, and follow-through on expectations and commitments. They keep clients informed, and educate them thoroughly on whatever process you might be going through.
Saiful on the other hand is inefficient, ineffective, over-promises, and under-delivers. He failed to meet his self-assigned commitments and made the customer experience of dealing with him grueling. I truly recommend you request assistance from another Customer Service Associate, if Saiful responds to any of your queries. Otherwise, your issue won't be addressed, and you'll be waiting weeks on end for a resolution, or even a response.
If you need to be verified by an agency, ID.me has the best possible online system I have seen. It was not super easy, but you would not expect it to be simple. They are going to say they have no doubt that you are who you say you are. However, having that understanding, ID.me has to have a demanding process. In the beginning they give you all the possible scenarios you could use to meet their requirements. As a result, you can find the one that fits your situation before you go through the process. Then you can have the paperwork available when you need it. The process moves along expeditiously and I was able to finish it in one day.
Well once I actually got it verified after 6 months of trying the lady was very professional and helpful now I need to know where my return is this has taken 8 months and I'm about to be evicted. She told me that it would only be a day or two and now it's been 5. I now need additional help and I am just getting the run around.
Hello Tracy! Thank you for sharing your experience with ID.me and for your 5-star review of our service. Please note, ID.me solely completes the identity verification process for the IRS. Please contact the IRS directly regarding your return. -ID.me Social Response Team
I appreciate how prompt it was to get things taken care of.
Hello Albert! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very easy to apply but to longer than for filling the form and there are so many steps you have to filling in this from.
My agent helped me thoroughly and efficiently, got me finished quick and made the process painless. Although it's a lot to do, he made it simple.
Great job it took a while but it was fine
It was a pretty simple I will recommend this service to anyone that's all.
It was easy, fast, and not complicated to use. That's it. I had to have so many characters to create this review. Made it. :)
It was fast and simple. My experience was amazing and easily understandable. I would recommend I'd me to anyone that has to have there identity verified
Be sure to read and follow instructions to the letter. Otherwise it will be a lengthy irritating process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susanne! We are glad that you were able to successfully verify your identity with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team