On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fueron muy atentos y profesionales con migo al hacer mi tramite que necesitaba
Hello J. P.! We are glad that you were able to verify your identity with ease. Thank you for your feedback regarding the identity verification process. -ID.me Social Response Team
The representative I had on the ID name a video chat she was very nice knowledgeable and courteous and she was polite she said please and thank you whenever she asked something and that was awesome you have very good representative working for you and I appreciate everything that she did for me to verify the identity on the ID meme so I can get my taxes back she was awesome
Hello Lin! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
I was very nervous for the first time for the chat with the ID.ME Agent the agent made me very relaxed and secure the agent was very professional with my call back chat session the agent walked me throw step by step on how to use the camera my chat session application didn't take more time than it needs it was quick and it was easy it was no need to have been nervous thank you once again ID.me
Sincerely, miss ilanda torrence
I have a good experience. She verified my identity.
Hello Glendalis! Thank you for your review of ID.me, we sincerely appreciate your feedback. -ID.me Social Response Team
I thought it would be like the other sites I had to use in the past, but it was very easy to navigate, the information that came back was accurate and I felt very comfortable using this site. Great Experience!
Hello Diana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star review. -ID.me Social Response Team
Everything, from transmitting the necessary documents to the live interview went very smoothly. The whole process was fast, effective and courteous. I can highly recommend it.
Hello Werner! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was able to secure access to important personal information otherwise unavailable until ID.me. It was easy and quick.
Hello James! We are glad that this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Wonderful, the representatives were easy to talk to
Hello Dwayne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a wonderful experience dealing with ID.me. Very smooth process and highly professional agent
Hello Kashif! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very helpful and knowledgeable. Timely and appropriate
Hello Mitchell! Thank you for your 4-star review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
¡Hola Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
Needed to check on the status of my return over a weekend. Took less than 5 minutes to set up my account and verify my return status.
Hello Alan! We are glad that your ID.me verification made accessing the IRS online easier. Thank you for your 5-star review of our service. -ID.me Social Response Team
It is quick, and easy. The wait to video chat a representative was not even 10 minutes and she was friendly and understandable.
Hello Joualean! We are glad that you were able to verify your identity quickly and with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Estuvo muy interesante todo el proceso, todo fue muy rápido y con muy buenas atenciones en todo momento.
¡Hola Jorge! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The sign up was easy along with verification of credentials.
Hello David! We are glad that you were able to verify your identity with ease. Thank you for your 5-star rating of ID.me! -ID.me Social Response Team
Muy fácil de contestar el formulario y buena comunicación
¡Hola Cesar! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
At long last, IRS has the resources to upgrade its security You set up ID.me and it's much more secure than previous log-ins It does take some time to accomplish (you need to scan in a couple of images) but worth the effort, and once you get in to the website it is easy to navigate
Hello Kay! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Thorough, safe, helpful, complete. This is going to be a great help to my IRS questions specific to my inquiry I am searching out.
Hello Jess! Thank you for your 4-star review of our service. We are glad that your verification has made accessing the IRS online easier! -ID.me Social Response Team
The process was quick, professional and very easy to complete. The whole process took less than 20 minutes
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Abraham! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team