On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The representative was very helpful and pleasant. The interview was quick and easy. I had a very good experience.
Using the assistance of a live representative for verification was easy and effective to accomplish my results
Fue rápido y atienden con mucho sentido de urgencia. Si se siguen los pasos se logra. Gente atendiendo es espanol. Muy buena experiencia
I had to retrieve some documents to complete an employment verification, this was the only way to get it done ASAP. It took me less than 20 minutes to get logged in, verified, and retrieve what I needed. Any other method would have taken forever.
Hey guys, my name is Aquil. ID.me gave me a sense of comfortability to trusted them, to secure my identification. The process is easy but, If you have any problems. The ID.me team has provided several steps to help you get any problem solved. The video verification was awesome. It was very professional and helpful. You can tell that ID.me cares about the security of their customers identification, comfortability, trust & overall satisfactory.
Hello Aquil! We sincerely appreciate your feedback regarding our service and member support agent. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The procedure was a little confusing at first, but I got into it and laugh at myself for making it so hard. I make a recommendation to try it " you'll like it". Lol
Hello Kate! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
To many texts to verify every time it changes screens. Otherwise it works great. Confusing though when accessing VA
Hello James! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. If you require any assistance, please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
I'm not sure why I had to do this but the IRS sent it to me to do so I did it I don't know what else it is to be used for
Hello Kelly! Thank you for your 5-star review of ID.me, we sincerely appreciate your feedback. -ID.me Social Response Team
I'm an US Army Veteran living overseas(Italy) and all my stateside support is connected with different government agencies in the US. Often I've difficulties just verifying my personal information and identity. Last night when I spoke to Will an employee at ID.me via Zoom. He was totally a helpful, polite, and professional at doing his job. His questions were clear and precise and understandable and his information and instructions to the point. It was the best experience I've had resolving a problem with IRS. I recommend anyone having issues with any government agencies like IRS, create an account with ID.me and speak with one of their Agents for a great experience talking with a professional not a machine. I appreciate your service.
Hello James! Thank you for your feedback regarding our member support agent! We sincerely appreciate your 5-star review of ID.me and your service to our country. -ID.me Social Response Team
IDme
E has gotten to me that I no longer want to finish my taxes to the point where I am the
Victim but am treated like I am the criminal,
And don't know how to explain the hoops they put me through., I have been waiting for days hours and into the night, till I am numb.
To hear from a IRS agent was told I would get a call never did tell me when, the time, and that was on the 1rst of Sept so do I sit by my phone waiting for a call well it never came. So no I am not doing another thing I don't care about the refund or if they are going to put me in jail. I am done untill I get a straight up answer from somebody who isn't going to tell me to go to this site now they tell me go to this other site and so on and so on If anybody has been through this you can relate. Horrible right?
Hello Joan! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Id.me was okay to use after several tries to confirm
Hello Virgil! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review. -ID.me Social Response Team
Kyle talked me through the technical glitch with the video not working, then smiled & laughed when my youngest interrupted & asked me to smell his hand... (p.s. His hand smelled like oranges) Very professional & easy to work with! Thanks Kyle!
Hello Heather! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me makes identification easy and streamlined. It has helped save me time in various verification processes.
Hello Jacob! Thank you for your feedback regarding the identity verification process. Thank you for your 5-star review of our service. -ID.me Social Response Team
Ver impressed how is technology advance, how can they can check or scam your face and the way they Authenticate and check personal information
Hello Carlos! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
It was great very helpful was a lil troubling at first but once I knew what to do next it was a breeze.
Hello Xavier! Thank you for sharing your experience with the identity verification process. We sincerely appreciate your feedback. -ID.me Social Response Team
I was intimidated at first and had even waited a few months the first time it popped up. Recently went in and went through the process and it was easy and smooth and I had access to the information I needed.
Hello Rich! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your feedback. -ID.me Social Response Team
This system is awesome and I was initially very skeptical of not speaking with a human being.
How surprised I am to be 76 years old with limited technology skills and yet "I did it" by myself.
Hello Frederick! Thank you for your feedback regarding the identity verification process. We are glad that you were able to verify your identity successfully! -ID.me Social Response Team
Daphne led me through the process with patience and understanding even though we lost the connection twice.
Hello Frederick! Thank you for sharing your experience with our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
Always skeptical of any new Security measures, but this one is very easy to complete. Once you decide phone or computer you click on an authorization link.It took seconds to scan my face for authorization definitely the fastest I've seen.
Hello Joseph! Thank you for your 5-star review of our service. We are glad that you were able to verify your identity with ease. -ID.me Social Response Team
We had trouble getting my identity verified and the agent was very helpful to get the problem resolved
Hello Elsie! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phil! We are glad that you were able to verify your identity quickly and with ease. Thank you for your feedback. -ID.me Social Response Team