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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Id military service. Several options in verification process. Easy to follow process. Email response when check was completed.
I held off a few days going through the process as I perceived it to be difficult. It was simple and pain free:-). Steve who did the video interview/verification with me was great!
The service is excellent. It looks like they are following the best security protocols of the industry. They are benchmarking against the best in the world.
This is a seamless process need to have your computer and your phone available, makes you feel more secure but it's somewhat time consuming but worth it
TRUSTED REFEREE WAS QUICK AND EFFICIENTLY TOOK CARE OF IDENTIFYING ME ON A SECURE VIDEO CHAT. SHOWED MY DOCUMENTS AND DEFINITELY COULD SEE I WAS THE SAME PERSON ON THE LICENSE. HIGHLY RECOMMEND ID ME
My experience with ID me was great. The agent was knowledgeable, patient and kind. It was done very quickly.
id.me is easy to use and negates having to remember different sign ins for different sites. I like it not only for government sites, but also for military discounts I receive through id.me and connected stores.
The process was easy to follow for verification of law enforcement status. The emails for proof of verification was also received in a timely manner.
My agent is highly recommendable. She has a way to make you feel at ease and very comfortable. Before long we were laughing and having a great time. Thank you very much.
Very pleasant agent! Great experience! I strongly recommend this service to everyone! Couldn't ask for better overall service
It helps you to get all the help you need I love it it's been good to me I give them the best for me and family
Hello Cortes! Thank you for your feedback, we appreciate your 5-star review of ID.me. -ID.me Social Response Team
I highely recommend you use ID.me I had a great time with this experience It was very helpful and easy
When I first realized I would have to authenticate who I was for the department of labor I wasn't happy. Then I followed the step by step instructions which were very easy and it took me a total of 15 minutes. Very simple and I was glad to do it so I know my information is safe and secure.
Hello Robin! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I'm here to have much more experience that's the reason why I registered I'd.me and would like getting paid weekly
They are awesome! The extra steps taken to protect my identity made me feel secure and the process is quick and easy.
Hello Lauren! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team
There was something pretty good experience and pretty good service is awesome I'm so happy for that especially for the service
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All people need to be safe because there are to many scammers and hackers in this world
And i thing this would help everyone thank you
Hello Cynthia! Thank you for your praise of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
I was greeted and helped by a friendly, polite, professional customer service rep who made everything as quick and easy as possible and they really can make a big difference when there is always so much needed to be done on a daily basis and time being so precious, thank you for valuing mine.
Hello Nate! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team