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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Easy to get around site and get all the information needed for the video chat. Did take a little long waiting for the chat to begin but, only took a couple of minutes to get through the chat.
They are here to help, even when my wife was messing up they didn't get mad or cause any problem very understandable
I am used to serious Border Guards, bored security personnel, and officious government employees so it was a nice change to have my identity verified by an efficient, polite and pleasant agent from ID.me. The process was simple, quick, and the least amount of fuss for something that could have become complicated.
Gracias por todo el apoyo a las personas que lo necesitamos y que sigan haciendo su mayor esfuerzo para ayudar a las personas más necesitadas
A very nice person that who will listen to what u have to say and have a smile on their face when they great u
Is great the video chat was very convenient and easy to use. The communication was great and smooth.
I felt that all my given information was secure, but it was difficult coming up with the documents requested. On the first go around it would have helped if I was told they wanted it in JPG format. I submitted it in PDF. No go. After figuring it out I tried again but since my state has a hold on renewing drivers licenses (mine is expired). No go. The system could not read my passport. No go. I finally went the slow route ( which really wasn't slow) video conferencing. Success. Agent was very helpful.
A great service representative answered my video call. The long wait times means you need to set aside at least an hour of your time to wait for the review process and someone available for a video call.
Very quick and simple. Loved how I didn't have to answer a thousand questions. Awesome to unlock all the other sites that offer discounts.
I. D ME was supportive and I appreciate the coordinator that helped me threw the process, thank you guys so much!
Pleasant and efficient person at the other end (Diane). 40 min of waiting time though in order forvthe verification to begin...
I had to sign up for ID.me for NIH/ NCI /RCR registration. It was simple and easy to follow the directions. The website took steps to protect and verify my information so I felt it was secure.
Although my experience at first was a bit daunting due to verification process, once face timing with a representative experience went well. Representative patiently guided me through connection process. Asked a few questions and reviewed ID provided to complete verification process. Verification finalized quickly.
Once you are signed in. The process is simple. If you need to do a video chat and you don't know how. They will call you and talk you through the steps.
Hello Kimberly! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything went pretty smooth, ID me rep was cordial, and made it a fast process! I encourage all service members to get on board with this!
La tegnoligía usada hace que el poceso sea el mas comodo. He avanzado por obtener El permiso para asceser
¡Hola Javier! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
This site was pretty easy to understand. Only small inconvenience I had was a couple attempts to confirm my identity documents for them to go through but other than that, it was great.
She was Fast, Patient, knowledgeable and professional. There was a lot of trouble on my end but she listened and worked with me the best she could. I could barely hear her due to my location and service but she heard me perfectly and assisted until she completed the video accurately.
Id military service. Several options in verification process. Easy to follow process. Email response when check was completed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Edward! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team