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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The service was amazing. I am very pleased and satisfied. Thank you for your time. I look forward to the service.
I needed to enter an IRS site and give personal information. With ID.me, it felt very safe and cut down on the number of inputs and confirmations without it.
Hello Nick Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Ok so I had alot of the docs scanned in so I liked that I had those ready. However, the system failed to verify me with the initial docs and request. So then I had to do a visual recognition and provide more docs. Which I did. Once I got on the visual verification part it was great and very easy and innovative. It just took almost 3 hours to do the whole thing. But if you need a copy of a return, it is simple. Just be sure to read what docs are needed so you have them scanned in already.
Hello George! Thank you for your feedback regarding the identity verification process as we are constantly working to improve our member experience. We appreciate your 4-star rating of ID.me. -ID.me Social Response Team
Being prepared with documents before starting the loading up is important, makes everything run faster. Especially if a certain document is declined. I needed a different ID document that seemed a better choice; didn't really know why 1st choice wasn't accepted. But overall, everything went smooth.
Hello Maria! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
I'm still waiting on an answer concerning how to long back into my right ID.me account the one I already been verified with. I have been having this issue for about two months now.
Hello Brianna! Our team is happy to help. Please send us an email at [email protected] for prompt assistance. -ID.me Social Response Team
I had an issue with resetting my account password and changing my account phone number. The site kept sending a verification text to an old phone number I had, and could not sign into my ID.me account. Reached out to support to remove that phone number and MFA to be able to log in and update my settings.
Hello Arnold! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My personal ID.me referee was Stan and he did an amazing job helping through the process and getting the video call completed in a timely fashion. :) Thank you so much for your services!^_^
Hello Jayme! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was perfect for everyone who is trying to be verified!
Hello Gregory! Thank you for sharing your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was good glad to get it done when i did because it seem forever to be approved
Hello Alnesha! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Muy eficiente Gracias por la ayuda. Cuando no entendía rápido buscaron alguien que me asistiera en mi idioma muchas gracias.
¡Hola Mariesther! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Estoy muy agradecido con ustedes que Dios los bendiga a todos y muchas gracias
¡Hola Jacob! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I feel so secure knowing that my identity is been protected. It's definitely worth your time to knowing you are protected
Hello Phyllis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Helpful it may my day. It something I can relate too. I really needed the help..
Hello Ricky! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
It was great. This was a great big of help. I would recommend it to everyone
Hello Willie! Thank you for your 5-star rating of ID.me. We sincerely appreciate your recommendation of our service. -ID.me Social Response Team
The experience was great! I love it. I really appreciate u guys taking ur time & explain everything to me.
Hello Octavio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Finally Resolved Thank you and God Bless You I'm glad the identity was confirmed and it was changed from ******* to ******* which was the mistake
Hello George! Thank you for your 4-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Heidi! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Hello David! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It only took me 18 minutes to create an account to get tax transcripts. My DL was not accepted initially and I was requested to verify my identity with the representative who made it very promptly. Very satisfied with the level of services provided!
Hello Alena! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The agent was pleasant and my verification was quick. This service is simple to use as long as you follow directions. Have everything ready and you will be good to go.
Hello Chantelle! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Arena! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team