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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The agent was very friendly and knowledgeable. The verification process was fast and easy.
It made my blood pressure go up. Literally. I found myself yelling at the computer trying to get the thing created.
Hello J. P.! Thank you for your feedback as we are constantly trying to improve our member experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected] for help. -ID.me Social Response Team
Very professional & competent experience.
This 50 character demand is totally unsatisfying
Hello Tekima! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
It was alright with me. It was strange at first I never did a video call
Hello Jacqueline! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
After weeks of frustration dealing with SS, didn't or wouldn't help, IDme fixed my problem and I signed up for retirement in less than a day. Very good service.
Hello Michael! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
My agent was very cordial and professional. Don't be afraid to confirm details.
Hello Christian! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excellent experience; better than expected. Video Chat Person was easy going yet quite competent. Whole process went well and was completed quickly.
Hello Carl! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I had my documents ready, however I did experience some connectivity issues/technical issues on my end that my assigned referee helped me through and completed the process.
Hello Darren! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I've been using ID.me for a couple of years now and it makes everything faster, easier, and the end result simpler than any other military or service related discount system I've ever seen. As long as the retailer subscribes to ID.me, all you have to do is click the button and let the system do a quick check and boom, discount applied.
If you're unsure if any of the online retailers that use ID.me to provide discounts are something you might use, go check their site and see what they offer. Bose sound equipment, Moosejaw outdoor retailers, Benchmade Knives, and many others are included - I just used ID.me to get a 50 percent discount on my knives at Spiderco. FIFTY PERCENT OFF just because they work with ID.me.
You can't go wrong. Sign up, use it, and save. The process takes a couple of minutes and the effort will benefit you for years to come.
Hello Robert! We are glad that you have been able to use ID.me to successfully receive discounts! Thank you for your 5-star rating of our service. -ID.me Social Response Team
It was efficient, I got through the verification process really quickly and liked how easy it all was. It was really as simple as that and I got what I needed to do.
Hello Connie! Thank you for your 5-star rating of ID.me. We are glad that you were able to verify your identity with ease! -ID.me Social Response Team
Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
Hello Celso! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Experience was great! Representative was very helpful patient and professional with me.
Hello Marquis! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Human action excellent! Too much personal stuff rendered, facial recognition isn't necessary.
Hello Julius! Thank you for your feedback as we are constantly working to improve our member experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. -ID.me Social Response Team
This final step to ID.me was super fast and secure. My agent was very friendly and easy to understand. The process took just as few minutes.
Hello Kanani! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Once the video call was connected the agent introduced themselves and explained the steps very clearly. This video call is a great idea to process proof of Your Documents. Sometimes I had trouble contacting, connections with an agent. But when I finally got set up everything went quick
Hello Byanca! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your feedback and 5-star rating of ID.me. -ID.me Social Response Team
The guy that helped me out was great he was quick and efficient. He even congratulated me on my newborn, I really appreciated that.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
TJ did a great job and showed a genuine concern for me since I am tech challenged! Thanks TJ!
Hello Michael! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Evan! Thank you for your 5-star rating of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team