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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I cant express the gratitude I felt towards your employee. ID.Me company is very fortunate to have a person with such kindness and care that is sincere not forced. When I was about to give up and not continue with verifying my identity, another opportunity to attempt a video call popped up and asked if I wished to join I pressed yes and then your employee pops up with a huge smile on his face and saves the night for me. I cant thank him enough for the help and very easy steps he explained so clear and patiently. I have not encountered a person with so much desire to assist a complete stranger. I continue to experience difficult hurt people in customer service, I am now hopeful for the world because people like him exist and hopefully he shares his knowledge and shows others his skills so he can lead ID Me to becoming one of the best in its industry.
The process of identifying yourself on ID.me is too cumbersome, it must be looked at to be made simple
Hello Irene! We sincerely apologize for the difficulty you experienced with this process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Let me start off to say, I get very very anxious when I have to explain a situation or paint a picture as you will. I've always been this way so much I don't order pizza over the phone. That ended very fast when I had my interaction with ID. Very helpful with every aspect. Drew every question with an positive answer and steps if needed so. It was simple and easy very clear communication. Very satisfied with my dealings with ID.
Hello Cory! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Nice, friendly service. I didn't have to wait too long. Verification was quick and simple.
Hello Dena! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
This will be my second go with pursuing my education. I couldn't thank ID.me enough. I was able to handle the things I need in order to make my application proccess, with any school with ease.
Hello Yamoni! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. Best of luck in pursuing your education! -ID.me Social Response Team
Very easy signing to social security. Keep up the good work and improving it. Thank you.
Hello Jonathan! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me -ID.me Social Response Team
Hello Gail! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
When my pic had glare, was very easy to hit back button and retake it
Hello Julie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
I could not navigate the system so each contact rep I spoke with went over and above to walk me through the process to ensure I was getting my number changed in the system so I could access my VA info Very pleased with the high level of service
Hello Michael! Thank you for your feedback regarding our member support! We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
This process was ok. The rules about which documents were acceptable to send were confusing. Also, my documents, even though i tried to send the most modern form of drivers license and passport, didn't pass IRS inspection when they downloaded, so I had to have a video conference verification. The nice thing about the video chat though, was that my video chat referee was friendly and welcoming.
Hello Ralph! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
The process was simple and quick and the agent that help me was kind and courteous...
Hello Ronnie! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
A MOST DEFINITE ACTION TO MAKE.
GIVING A SENSE OF CONTROL RETURNED, of THE
AUTHORITY of ONESSELF REGAINED. TO THE
RIGHTFULL INTITLED, of THEMSELVES.
Ms. Kala Denise Jordon
MRS. Kala Denise JordonNadal
Hello! Thank you for your feedback! We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Fue muy rĂ¡pido y amables, pudieron atenderme en mi idioma y vanessa fue muy amable.
¡Hola Birmania! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarĂa ofrecer un comentario adicional, por favor mandanos un correo electrĂ³nico a [email protected]. -ID.me Social Response Team
Friendly, cooperative, and fast. This is a great way to interface with the IRS instead of receiving generically worded letters and dealing with an agent through an archaic automated phone system seems barbaric, impersonal, and often frightening.
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team
IDME in the past they did have a horrid wait time but looks like they staffed up and now the wait time was minimal. It sucks that i had to try several times to upload documents and video scan but the video call was straight forward and easy. Also it was helpful the rep was nice this is the only reason i am leaving this review to say the wait time is low and showing your documents to someone takes no time.
Hello Reakwon! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The confidence with person, the fast answer during the Identification of the people
Hello Maximo! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very pleasant experience. The agent did his job efficiently and professionally
Hello David! Thank you for your 5-star rating of ID.me. We sincerely appreciate your patience regarding our member support agent. -ID.me Social Response Team
Hello Magaly! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Liz! We sincerely appreciate your feedback regarding our member support agent. Thank you for your kind words and 5-star rating of our service. -ID.me Social Response Team