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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Such a great experience I have had and great full that they not only protected my account but was able to regain access after some numerous steps.
Hello Derek! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My customer service person was Halima. She was very helpful.
Hello James! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Lewis! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Well, it has been very hard when you initiate this experience of managing taxes. Obviously, it's necessary to hire and advisor or tax expert to surpass the first steps
Hello Oscar! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
The agent June was excellent, very professional and efficient. I had difficulty logging and starting video call but very helpful to give a solution and we were able to complete the process quickly.
Hello Alan! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very nice, helpful, and quick, polite, professional.
Hello Teresa! Thank you for your feedback! We sincerely appreciate your patience. -ID.me Social Response Team
Being a senior and not a lot of computer experience I did have a difficult time but we got it figured out.
Hello Elizabeth! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback as we are constantly trying to improve our member experience. -ID.me Social Response Team
I was surprised how quick and easy it was to set up the account with ID.ME so I could pay my IRS taxes. I did the video chat and had my documents ready and was finished up I'd say within 5 minutes or so. The service agent was professional and yet made me feel at ease. The questions asked to the point and did not take much time. Very efficient!
Hello Mark! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
The gentleman was helpful. Pleasant and easy to understand. He explained everything step by step.
Hello Isreal! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very helpful. Just wish that my ID scan worked the first time so I didn't have to video conference
Hello Dawn! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
I want to thank the ID.me team for the great App for accessing important websites
Hello Ron! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Excellent problem solved was knowledgeable very professional very curious i give her a 5 star. Thank you
Hello Lila! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Hello Mika! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very helpful agent, very professional, easy to submit documents, so glad to be verified
Hello Franklin! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I really Like working I have houseman and cook experience
Hello Tiaun! We sincerely appreciate your 5-star review of our service. Thank you! -ID.me Social Response Team
La persona que me atendió fue muy amable muy simpático con Migo resolvió cada duda que tenía yo y me explico bien el siguiente paso
¡Hola Griselda! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello Casey! We are glad you were able to complete this process was quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
The representative was very helpful and sweet and kind and made it simple
Hello Kassy! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rita! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team