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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I appreciated that everything was explained ahead of time. Also, I was told the wait time and it was a true wait time.
Hello Bruce! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
A crazy caL w/ No Meaning@ all, but Gawd say CaL, we need to verify, so did! And alas, a chat w/ a AnjeL for the morning aint anytheng to complain about!
Hello Kaya! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Stacy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Okay. Covinient to do anywhere from your phone.
As of today its kind of relief your getting a step done.As well as a quick questions to getting identified. Shocked but ok with it new tech.
Hello Gerardo! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I believe the title says it all. It was simple to do, easy to navigate, and overall painless. I wish all my secure logins worked that well.
Hello William! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very fast love the professionalism it was an great experience knowing how fast and easy it was and they took the time to resolve my matter and to protect my identity
Hello Isaac! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very thorough and professional which is much appreciated!
Hello Kathleen! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
My experience was great and it was easy and it's more secure this way.
Hello Norma! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Outstanding! She was very knowledgeable! The same applies to the Gentleman out of Austin Texas!
Hello Pandelis! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I think it was pretty cool, but the video of the agent was not clear enough, but any thing else was ok.
Hello Jihan! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Great all the way around and it was simple and very easy.
Hello Darris! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was great I understood all my questions and all the information necessary.
Hello Christopher! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
These folks have this process figured out! This was step 1 of my contact with the IRS and had me fooled thinking it would all be handled this easily. Maybe the IRS could hire ID.me to handle some of their communications.
Signed...
Still on hold with the IRS after 2 hours and 1 hang up.
Hello Devon! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I was very pleased with my video agent and the experience of Id me
Hello Diondre! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I think the process was Somewhat easy and fast. I will recommend my friends and family to use it
Hello Richard! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My ID.me experience went very smooth and time saving. It provided the information I needed promptly.
Hello Agnes! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My agent was very understanding and helpful and everything was so smooth to handle.
Hello Tremaine! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Experience was good secured has trouble in the beginning with my computer but afterwards I was able to use my phone with no trouble
Hello Pedro! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great experience strongly recommend experience was not bad
Hello Salomon! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nina! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team