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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The young woman was very professional and courteous, I never had done anything of the sort and I was a bit nervous at first but after speaking with her she help me be at ease
Mi experiencia fue muy buena. Me trataron bien y logre realizar el id me. Buscaron mi idioma para poderme ayudar en el proceso.
¡Hola Omayra! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Forklift, I know how to move the forklift to go pull orders out of different locations also using scanner techs support
Hello Mantrel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
People must know about this. It's so simple and fast
Hello Tejas! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Great, helping me out to verify everything. I just want to thank the person that was helping me on the video call and verify my identity and help me to get my refund my taxes refund status back
Hello Jessica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Gaston! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The lady was fast, efficient and i was able to get all my past tax info within minutes of signing into my new acct. Thanks ID.me
Hello Angelina! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Truth is:
I found it very easy to take photographs of my identification submit them to the designated site and then quickly received a phone call from a live human being which was very important and we spoke for a brief moment 7 minutes 10 at the most maybe as little as five she was very nice and personable and friendly and smart and did a great job and should be paid more regardless of what she makes now I think it's a good thing if only whoever designed your website did the Department of Employment Opportunity ( DEO) nowthat website is a mess seriously
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
My Referee for the video call was a very down to earth guy, he was nice, and thing's just went smooth as butter.
Hello Stanley! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I'm a senior and found site easy to maneuver. Once l became acclimated with site l enjoyed researching my tax information!
Hello Joseph! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with I.D. me brought back memories of a young and fresh G. I. making his first solo trip into a restricted area. I had butterflies in my stomach and I was prepared to salute anything that moved. It was unchartered territory for me but I was so proud of myself for making it there. Thank you I.D.me
Hello Dennis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great everything was easy and worked. I'm a veteran and gets my ID to shop.
Hello Michelle! We are glad that you are able to use your ID.me verification to receive discounts. Thank you for your 5-star rating of our service and for your service! -ID.me Social Response Team
I got a prompt and effective response to my issue which had already been figured out by myself. But I still appreciate the very quick response to my issue.
Hello Jerry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was pleasantly surprised how quick and helpful my verification call was
Hello Kellie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy and quick verification steps to follow, video call was so smooth and supportive, able to do verification completely
Hello Senthilkumar! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Save yourself frustration and once your documents are uploaded verify your identity via live agent. The video scanner was terrible.
Hello Rossana! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Alot of times difficult processes can be made even more frustrating with uninterested or downright rude customer service representatives. I am extremely happy this was NOT my experience. My agent Ms. MYRA was top notch and thorough, as well as very patient and accommodating. She helped me through a very daunting process with kindness and professionalism. My overall experience with IDme has been very good thanks to their staff. I really appreciate this!
Hello Johnny! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was a pleasure to work with your agent who was very professional and made it so simple for me to complete the video call. After that I felt so released and happy that I did it.
I give her a Ten. Excellent.
Hello Avzi! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I needed a past copy of a W2 and logged into the site and within one minute I had found what I needed. Love the site.
Hello Daryl! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The process was simple and the agent was kind and courteous, but waiting to get connected to someone took a little time. The overall experience wasn't too bad.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Abraham! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team