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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Take your time and chat with the ID for any help needed.
It's best to have a lab top, not a phone. No phone calls interrupting the process.
I experienced great customer service and I am very pleased to say they resolved verifying my identity. I have been very patient in going through procedures and processes to verifying my identity. I will be contacting edd and irs finally able to get some type of assistance with filing for my benefits. Thank you I.d. Me for your services I will continue to use.
Hello Andrea! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Jose! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Dan! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Was professional and simple they were very nice and friendly
Hello Esirah! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was extremely excellent.The customer service was the best I have ever come across in a while
Hello Marcus! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Jorge! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Very professional service and feel comfortable, was so fast interview I'm grateful whit us. Thanks for translate
Hello Miosotis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Pretty easy and fast, my agent was excellent and very helpful, but the scan my face option didn't work the couple times I tried it's just faster sending pictures of documents.
Hello Jordan! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 3 star review of ID.me. -ID.me Social Response Team
It was good and the lady was very helpful in getting it done
Hello Michael! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was frustrating at first but things started going through and I was very pleased. Very happy I found the app
Hello Sharon! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy and efficient, operator was fast and very helpful
Hello William! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a great review my agent I talk to was very respectful she made sure everything was correct and that my account was secure and safe
Hello Andre! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I am not technically inclined and I found ID.me to be easy and simple to follow. I have given up on some sites that I cannot get through their technology to even log on. I appreciate easy directions and very fast response from ID.me.
Thank you so much
Hello Paulette! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
They were very nice they answer all my questions thank you so much
Hello Kimberly! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Overall I had a pretty good experience the only thing I can complain about is that I waited in queue for a long time well about an hour and a half maybe almost 2 hours and I got bumped back 10 places in line but the due to a technical issue if you are using a cell phone you cannot veer off the page or let your phone turn off or anything like that so I waited a little longer than I should have been waiting but all in all the agent was great kind quick and professional and he got the job done two thumbs up for him
Hello Michelle! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Excellent and figured out what was my issue multiple accounts. Thank you
Hello Rene! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
I was upset, but was able to speak with a live agent
Hello Electa! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathryn! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team