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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fast simple and easy. Puts your mind d at ease knowing you can trust the team and site, HIGHLY recommend for security.
Hello Ebone! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Fast secure and comfortable. It was very easy to navigate and kept my personal information private.
Hello Brandi! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Simple and fast I had a great experience with the whole process
Hello James K! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Maravillosa experiencia han actualizado toda la plata forma y es mas amigable
¡Hola Jose Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I never expected to be this satisfied with the way they responded to all my questions took care of my situation And believe me when I tell you The IRS has changed the way they Conduct business it's got 100% better and easier to communicate thank you very much
Hello Rodrigo! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had to do verification code over and over again and I don't think if you have done it once and said remember browser and still have to do it again and again and again
Hello Stephanie! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
El proceso y la comunicación con la persona que me hizo la identificación de mis datos fue muy amable
¡Hola Silvia! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Two thumbs up for ID. Me! The experience was great and I highly recommend anyone to do this with ID. Me.
Hello Cristoval! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The agent was respectful very helpful and kind very understanding and willing to help verify my identity
Hello Tisa! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Smooth sailing but government agencies should be able to "talk" to each other electronically
Hello Matthew! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I'm happy and would use ID me again if I need it to the agents are very respectful very helpful and very patient
Hello Cedric! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
It was quick easy and simple. I would love to give just keep doing the same work
Hello Akram! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Extremely nice and was able to resolve my issue very quickly and securely
Hello Shawndee! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very quick and easy to insert information. Even inserting my photo Identification was easy. Painless experience.
Hello John! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Todo fue muy facil y rapido se me facilitaron los pasos a serguir, lo que necesitaría y me atendieron super bien, no hablo bien el ingles y me atendió personal que habla ingles y español fue una persona muy amable y respetuosa gracias estoy muy contento
¡Hola Edgar! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The lady I had to video chat was extremely nice and helped me within 5 mins
Hello Aleshia! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Eric! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
If it came down to it, I would not mind having to do this again (if i had to). I believe I could even make my own experience even better by trusting the process.
Hello Daisy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
THIS WAS SIMPLE EASY AND FAST
A GREAT WAY TO VERIFY INFORMATION QUICKLY AND EASY AND GETTING DISCOUNTS WAS A GREAT VALUE
Hello Eric! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexander! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team