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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I can say I was a little stressed with trying to identify myself. But I understand your concern for my safety. You guys were helpful.
Thank you
Hello Curtistine! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
As a cybersecurity professional, I'm ultra-cautious about releasing my bits to infinitely fallible systems, especially when requested to put multiple PII keys in one place. However, the ID.me experience provided verification loopbacks at several stages that inspired more incremental confidence than normal. If the back-end processing and compliance works as well as the front-end enrollment process did, this process should do well, and perhaps set a new standard for privacy rigor.
Hello RT! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Muy buena colaboradora profesional y directos exito total fue muy buena atencion
¡Hola Yoslen! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I was content to wait the 20 minutes for the interview to begin as I watched the time tick down, well mostly down, sometimes it went up but at least I had some notion of when the interview would begin. But when the time was up and I clicked the link to bring up the video screen I waited some 20 minutes with nothing but a repeated recording telling me the interview would begin "shortly." I think maybe the definition of "shortly" must be different at ID.me than the one we find in the dictionary. Further, it seems to me that the purpose of ID.me is to keep every American under 24/7 surveillance.
Hello Michael! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
To be greeted in a pleasant and courteous manner by my video chat agent made me feel so comfortable to answer her inquiries.
Hello Josephine! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Good and knowledgeable and professional would use him again to complete my service.
Hello Robert! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I wanted to set my login for IRS site and got redirected to get my ID verified by ID.me. Once I started the process, it was very easy to follow and complete. The representative was very friendly and helpful in getting through the verification process.
Hello Mani! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Although this is my first experience I was comfortable to provide my opinion with no difficulty.
Woldeyohanes
Hello Woldeyohanes! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
Very hard and Lot of computer work to do and i have no idea how you do what yaa do for a living all the paper work to do and the experience you have to have thanks for being cooperate with me and deal with me. Thank you id.me
Hello Nick! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
They have a super team that supports you and solves all your doubts regarding the issues they deal with.
Super, super team.
Thank you
Hello Jacqueline! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Good experience, why if it was a good experience what are you questioning me?
Hello Christopher! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Was easy to reach and the wait time was short and the person I talk to was very helpful and knowledgeable about my questions
Hello Eldon! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The whole process took less than 5 minutes to get my military credentials for a big discount at verizon.
Hello Dave! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Easy to use, feel confident in security of my information.
Hello Valerie! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Me sentí tan bien con ustedes que en ese momento me quitaron el estrés, muy buen trato
Gracias
¡Hola Regla! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
That was very polite. Very nice talking on the phone.
Hello Dorta! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Fill out a couple steps great help great service easy to do Everything went well satisfied customer
Hello Brian! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My interview with i.d. was awesome. Thank you so very much
Hello Anthony! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Great experience. I don't like the fact that your survey take longer than the video call. No-one has the time to fill out all those pages. Min 50 characters is way to much to as for. My answer is GREAT EXPERIENCE and thats all i have to say
Hello Marianna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Katy! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team