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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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At first I tried to complete the ID without video chat. The mishap was my misunderstanding. I was quickly given another option. It took less time than noted or expected. The person on the video chat was exceptionally patient (I was also with my 2 year old grandson). She was professional and on point
The process was easy fast and friendly, i recommend it
Hello Richard! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I get the best service ever, professionalism and accurate
Hello Monica! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
¡Hola Nexi! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Was very quick at resolving issues was very professional and made it easy to solve my issue and was very polite
Hello Cory! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very fast, quick, and very really helpful and fast
Hello Esmeralda! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
During these days we need a secure means of security and I believe that we have this one to use.
Hello Douglas! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Ahmed! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick service very helpful and the agent was respectful
Hello Brian! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had no issues and I feel safe using this site and I feel that all my information is secure and it was fast on getting my info.
Hello Teresa! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very simple and easy process. Verification of my identity went smoothly!
Hello Porché! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was fast easy and quit pleasant.
Just make sure you have all docs ready/available and it's quick and easy.
Hello Maxine! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Quick and easy self-explanatory walk you through the whole page gives you the information you need to know after your forms filled out
Hello Kenneth! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick fast secure the representation made it very comfortable
Hello Jameel! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very fast and easy to use and secure
The quality of the questions is good and
Easy answers, the only thing my new address
Is in a brand new sub division so it could not find
It. I quest it's a good thing so know one can use a fake
Address.
Hello Jerome! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Cary! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was fast and easy and the security section was great, how secured, well we will just have find out how secure the system is.
Hello Len! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had a great experience with ID.me everything was done securely and fast. The agent was very helpful and to the point.
Hello Antonio! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The person I spoke with was very kind and spoke very clearly and was super sweet. My experience with her was quick and easy and she was very knowledgeable and I can't emphasize enough how comforting her voice was. After waiting the 10+ minutes for the call she was the perfect person to be on the other end... because I'm not very good at being patient and can get snappy sometimes but she was great.
Hello Eric! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Your review request sucks. So, who are you? What are your credentials? How is it I got an ID.me drivers license and now ID.me seems to have its fingers into everything.
Hello Laura! Thank you for your review of our service. If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dalila! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team