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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very professional and it works!
Other services I have been asked to use just don't work.
Thank you Team ID.me
Id.me responded extremely promptly. All of the agents were very professional and helpful. They were able to resolve my issues very fast. I highly recommend id.me
Hello Jesse! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Try to connect to unemployment with I'd me is impossible and then there's contact support that's is also useless.
Hello Alberto! We sincerely apologize for the difficulty you experienced with the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
My experience was short and sweet! A very professional chat! Thank you ID.me
Hello Mark! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Had to access IRS information, and ID.me made it really easy to get the information I needed. Practically speaking, they saved me maybe two days' waiting.
Hello Jose! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Took 5 minute self explanatory very simple and save the time to be on the phone and than wait for the upon in the mail
Hello Rony! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It was frustrating in the beginning because I could not figure out how to get back into my account and add my ID after I created the account. In the end of the overall experience was very knowledgeable I think this is going to be a good productive way for identity verification
Hello Wendi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The wait for the video call was accurate and the call only took about 2 minutes
Hello Marti! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Patricia was helpful and set me at ease during the live interview. I wish I hadn't had to do a live interview, but I appreciate the extra steps at ensuring who I was.
Hello Kevin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great operation. The information easy to verify with my on hand documents.
Hello Linda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
ID. Me is a very secure way to access accounts. The agent was very professional and helpful. I feel satisfied with the service.
Hello Neysa! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The person I spoke to was very helpful, polite, patient and kind. I had some difficulty in understanding the language, but he, with a truly unique patience, spoke to me more slowly, in a much more understandable way and repeating the request several times always with a lot of availability
Hello Gianluca! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
ID.me was easy for me to use on my military experience. I didn't need to gather any of my forms and remember specific start and end dates.
Hello Rick! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Make sure you monitor your emails for quick responses from the ID.ME representatives. They handle your issues pretty fast.
Hello Kimberly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Website easy to use and able to complete task quickly.
Hello Christine! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
In the day and age of identity theft, this is a powerful platform to ensure information stays safe.
It was an easy process.
Hello Melissa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Plataforma muy eficiente, técnica muy educada y profesional y servicio rápido
¡Hola Jovanna! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was simple and very easy going I procrastinated for a while because I thought it was a lot of here and there but I was surprised with the lady I met with she was very understanding and very professional it was a nice situation
Hello Susan! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Leon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything was clear and easy to use. The customer service was very good.
Hello Anthony! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team