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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The process was simple and straightforward. The technology synched well and and there were no delays.
It was a good experience it was a good vibe and it didn't take that long got right to the point
Hello Michael! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Wowsers what a fun experience it was I love these people they all deserve a raise give every single one of these people a raise don't be so cheap give them a raise
Hello Sidney! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful with care and give you all the information you need and will help u with any matter
Hello Aliki! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This is an easy process and very secure. Highly recommend it.
Hello Sergio! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I felt very comfortable and the lady was very nice
Hello Tracy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
At first I had some confusion trying to so it on my own but with the help of TWC associate help went pretty fast which was a good thing didn't have to worry about getting another headache when I tried to do it on my own thank you TWC workers
Hello Cheryl! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
When Sobia came to the chat, she gave me instrucions on how to ingage into a zoom meeting with her. It was like 123. She resolved my issue in less then 15 minutes.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent was professional and gave clear and easy to understand instructions.
Hello Allen! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
100 percent satisfied with the customer service and their friendly service.
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to use. I needed to verify my military service to get a discount on my Verizon wireless account.
Hello Robert! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Great Service! Fast, Easy, Understanding. Very professional but the wait time is a little long.
Hello Erik! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello R. J.! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Great experience, easy to navigate site, only took a few minutes to sign up
Hello Jack! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was fairly simple once you figure out how to navigate through the site and realize you have to sign in each time you want to verify something new. Excellent way to prevent on line identity fraud. More companies should require this as an official way to confirm that you are really you!
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Can not log on to my account because i have the old email in the system from the army
Hello Willie! We sincerely apologize for this frustrating experience. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
Excellent and easy and professional. Extremely helpful
Hello Nadine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It is usually a pain to connect to the Social Security website. Today I connected through ID.me and it was a relatively straightforward process to exeecute and complete. I am hoping this makes it significantly easier in the future.
Hello Craig! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Nesecitaba comfirmar mi identidad y el sr. Que me atendio fue rapido y muy amable
¡Hola Dianabell! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It went very well and very fast and I appreciate that
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team