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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My first thought was that this was going to take forever. It did t take long at all. Very fast, easy to understand, and had no problems. It was seamless, and I received the information I was looking for in less than 10 min.
I wasn't sure that the verification would be easy enough for me to complete. The directions were simple and I could follow them.
Hello Bruce! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I found this to be very easy to use, very intuitive, efficient and a nice web format with meaningful instructions.
Hello Stuart! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy to navigate and process by myself. No need to ask for help. I would definitely recommend this process, its the first "self serve" utility that i could say was SIMPLE. Well done.
Hello Jason! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The experience was great. You do need to make sure you follow the steps exactly. Once on the phone with the rep. She was friendly and quick
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team
I did not have success inputting all my info - so I had to request a live agent. Ricky was great and took care of everything quickly and professionally.
Hello Glenn! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Verification is simple enough as long as you have all the proper documentation. Make sure you have all the required documents i. E. state issued ID or DL or passport etc. Do your research and have it with you when you apply.
Hello Theodore! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and pleasant …. Thank you for the smiles today, loved the kindness and sincerity, super fast, convenient exactly what I needed to get what I needed complete.
Hello Tony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jim! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
My experience with ID.me was very quick efficient and wrinkle-free
Hello Hulclerry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I did like it better than the gov link
It is some what easy to create.an very explainable when you get in an informative
Hello Terr! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Extremely satisfied with the content easy access and provides high quality data available for your needs. Definitely a great idea and tools provided by Uncle Sam.
Hello Ruben! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good service very fast very prompt and didn't have no problems getting into the system at all would recommend to anyone appreciate what y'all do and keep up the good work
Hello Curtis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They were very helpful and patient. They did a great job.
Hello Robin! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
By far my best experience with a company trying to verify me. I cannot believe how fast and simple it was.
Hello Mark! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Hello Joel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent was very pleasant but most of all very professional and deatail oriented in going step by step on how to do the camara switch and processing my documentation thankfully she was not Cuban or dum rude person
Information was presented in a very easy to follow format. Verifications along the way made me feel comfortable uploading my confidential documents.
Hello Jessica! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The process does take some time from completing the form; taking pictures and sending in for verification and IF you have to go onto a video call to verify any other information. I do believe in this day and age this is what has to take place in order to confirm and have the security of our personal information.
Hello Ronda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was able to have my id verified in a matter of minutes
Hello Elijah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team