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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My entire experience using this application is that everything was so easy to use, the verification process was simple, just everything went well.
Hello Wana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Lyrics my experience was wonderful you are have great security
Hello Donna! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Juana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had to call in twice because I hadn't noticed my license had expired. I'm not the best at technology and the rep was so patient and kind trying several optons until we were able to connect and then after all her hard work noticed my license was expired, sharp eye. She was kind and polite as she directed me what to do
The second time l called the gentleman was very knowledgeable and patient and was quick to change over yo another video chat mode. He was thorough and polite.
Hello Crystal! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a good and efficient service. Video-call was just right to the point. Timing was precise. I strongly recommend ID.me. Thank you!
Hello Leonor! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had trouble understanding and was frustrate. When I requested help no matter the time I was helped up until the point of being completely done verifying myself and able to move on. If you are stuck just ask for help they are great at what they do and they make it hard for fraudster's which is what we all want. Very satisfied and I wasn't paid to say this lol!
Hello Ted! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast, easy and not activating at all. I wish I could change my profile phone number easier and faster though. The one that's on file is my old phone number.
Hello Matthew! We are glad that you were able to verify your identity quickly and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Very quick to navigate and on point results. Excellent program with minimal errors.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Nice discounts and promotions for hard working people.
Hello Yamarias! We are glad that you were able to successfully verify your identity for discounts using ID.me. Thank you for your 5-star rating of our service. -ID.me Social Response Team
I had to register for ID.me in order to get copies of previous year's tax returns. I expected it to be incredibly time consuming and not very user-friendly but was pleasantly surprised. It really only took a few minutes and I felt comfortable with the fact that my personal information was well guarded and protected.
Hello Maddy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had zero difficulty getting signed up using this process and logged right in after verifying my id and I felt completely secure in doing so!
Hello John! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I wanted to access a government website and forgot my log in info, so I decided to give ID.me a try. I'm glad I did! The process didn't require a long time waiting on the phone or for a letter in the mail. I simply completed the online requirements and a video chat with a team member and was done! I recommend using ID.me!
Hello Lori! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Piece of cake! It was easy to make this step, I thank you for the easy experience and kind customer service
Hello Mariah! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Online trying to verify was frustrating & impossible. The video made it all better.
Hello Amber! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
My experience is as you would hope for. Since you are you it should be, and it was easy to prove that.
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All ran perfect. The lady who got me the video call was very informative, very professional
Hello Jose! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very helpful and understandable, quick to respond in good manner
Hello Antonio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quite easy, very friendly service. Made my appointment, they were rite on time. Friendly personality
Hello Mark! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I'm strongly recommend this site, safe and protect your identity.
Hello Jocelyn! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Efrain! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team