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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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If you can do a selfie on your phone, you can sign up for an account with the IRS. Their two step ID process is easy, taking a picture of your Driver's License and then doing a selfie! That's all there is to it!
The process was easy and safe I would recommend getting this done soon
Hello Daimein! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I got through the sign-up process in just a few minutes. NB: It helps to have your proof of identity documents close at hand when you start the process.
Hello Heather! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Was not long waiting time easier than a phone call.
Hello Charles! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very nice people to deal with.im not a fan of smart phones and they helped me through it
Hello Dennis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was unable to use the self-help service due to an issue scanning my face for the video part. This was very frustrating and there was no one to chat with to get the issue solved. I was forced to use the video call and it took about an hour in a half to get on.
Hello Shirley! We sincerely apologize for the difficulty you experienced with the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
In 2021 someone filed for and took my daughter's tax refund. By adding the 6 digit key that can't happen. One needs a way to get texts and emails to complete the process. Easy!
Hello Philip! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star rating of our service. -ID.me Social Response Team
It took a little time because I didn't have the documents that I needed but once I got them things went smooth sailing
Hello Jason! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
System was easy to use and well-designed. Able to set up in less than 5 minutes; security features ingenious.
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Joining ID.me was quick and secure. They comfirm information provided is true and accurate. Security in protecting everyone's information is *******@ID.me. What a great experience.
Hello J. V.! We are glad that you were able to verify your identity with quickly and securely! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
My experience with ID.me was pretty good, their team was very helpful, they had great customer service, and they were fast
Hello Denterrius! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had covid. Thie experience? Well it was 3 mins of simple questions. I cant really give much of a critique other than that. It wasnt like dining with the queen, despite shes now dead.
Hello Kai! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm an older white male that struggles with modern technology. This process was easy for me to perform. Give it a try, you won't be disappointed.
Hello William! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great experience working with ID verification site. Easy, simple, fast, and secure.
Hello Roy! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Long process but good for identifying ID. I am glad to be finished with this.
Hello John! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Nice friendly people. Thanks for helping out it was enjoyable this morning
Hello Steven! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a little time consuming but I value my ability to use trusted web sites and be trusted that I am who I say I am.
Hello Jerry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I really appreciate the steps this company takes to secure my identity. I highly recommend this secure platform.
Hello Kelly! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your recommendation of our service! -ID.me Social Response Team
I can't imagine the ID.me verification method for sending biometric data to the IRS being a more painless experience, or less painful. I think the team that put this together did well, but I do tech support. Most of my clients would find the experience confusing and terrifying no matter how simply and clearly you spell out how biometric identification works or how secure this process is.
Hello Dean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was quick and very simple to complete. The one thing I didn't like was taking a video selfie. Even that wasn't as bad as I thought it would be. It scanned my face quickly and shortly after I was logging into the site I needed too.
Hello Jason! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jackie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team