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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very easy and everyone was very helpful! It took quite a while but there were a lot of people here waiting for help.
Fast and simple. No worries or difficult to understand.
Hello Joseph! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
They are very helpful and resolve the issue in a short time, very polite and professional
Hello Janeth! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My rep made the process easy and approachable, and explained next steps clearly.
Hello Susan! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
She was very helpful and it all went very smoothly
Hello Erin! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Overall was good, just a little slower than I was expecting it to take.
Hello Jordan! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
I easily connected from TurboTax and completed this in less than two minutes. Simple to use and quickly finished.
Hello Jeffrey! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience, was Super Satisfied. I had a big, big Help. And thanks to the all personal...
Hello Fernando! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Website can be different to navigate but overall experience with the team when I was finally connected was great
Hello Britt! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excellent and professionalism on the identification from the live agent!
Hello Luljeta! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Getting verified using the facial recognition process was painful. However, I was successful and because it took a bit to do it. I feel my identity is secure with ID.me
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience, My issues were resolved quickly.
Hello Selena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Representative very polite and professional. Absolutely real and secure.
Hello Betsy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was very easy no hard work I love step it took me threw I didn't have a problem doing anything any the video call was amazing had no problem with that but it very easy nothing hard I love the easy step I was thinking it was gone be hard
Hello Drapper! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Super easy too used and the uploading process for the ID is very great.
Hello Juan! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was quick and easy, the host was nice, and respectful
Hello Jamie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The chat operator was awesome and made my experience very pleasant and easy.
Hello Tina! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Wonderful, having issues with irs, log in to Id.me & u will get results…..
Hello Willie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to follow instructions, no glitches when in putting the information. Highly recommended.
Hello William! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The experience was simple, fast, and very needed in today's world.
Hello Granville! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Theresa! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team