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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was great, the lady was so nice and helpful. Thanks so much, for this amazing service!
Very friendly helpful service quick response time. Video chat was extremely helpful and easy to work with
Hello Aurora! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Alan! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience with ID.me was fast, easy to accomplish and secure. The online referee was pleasant, professional and personable. Very smooth verification process.
Hello Marcin! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I always wanted to access my social security website again after many years. I forgot my password and it was not easy to get one. Finally I got the chance to to access using ID me. They guided me through the process. It was fast and easy. I recommended % with just a few steps you are in business.
Hello Randolfo! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
With ID.me it is easier to have one log-in for government entities and much more secure this way.
Hello Deborah! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Took only a few minutes to wait for a representative. The rep was kind, and professional, and told me exactly what I should expect.
Hello Brian! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was a little difficult but I managed my host was well approachable and very respectful she was helpful and very understanding
Hello Jiran! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
They was very professional very educated they talk to me very nice and professional
Hello Marisol! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Todo muy rápido y excelente, un trato muy amable y profesional
¡Hola Francisco! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Very good helpful fast very quick response very quickly satisfying
Hello Andrea! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Simple, fast, helpfull its realy quik connected everythink is easy my web cam isnt worked while first connect they send a link to my phone and we continued on the phone the documents we need ı prepaired before the meeting and ı just the showed on cam. Thats it we get it done all is think its very easy even for me
Hello Ismail! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
This experience was extremely frustrating as I could not get through to this part of the process and no one seemed to be able to explain how it worked.
Hello Cheryl! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
From start to finish it was overall very good experience and would definetly refer other to use. My only minor complaint about any of it would be the lengthy wait time 2 different times but ya everything else was great. Thank you
Hello Amanda! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
The agent I talked with was very friendly and nice she helped me and it didn't take long at all!
Hello Breanna! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Everything went perfect! Completely happy what's my experience.
Hello Wilmarie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was smooth effortless fast professional and the agent was very polite!
Hello Inez! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great, like how fast it was. Easy step by step process.
Hello Shimeka! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Everything was quick and to the point to fill out forms
Hello Caverena! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Needed last minute info to finish my tax returns. Jumped in and had everything within an hour.
Hello Viv! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Martha! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team