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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was good, I am not to good with this it was a good experience for me to communicate with someone in a another state such as this.
Hello Odell! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was very long process took over 2 hours to complete wish it did not take so long had to put information in twice
Hello Linda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Quick friendly and simple representative was very professional conversation was clear and to the point.
Hello Silvia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed help right a way, but had some problems along the way. Once I got a hold of ID.me, the lady that helped me out made it so easy, willing to help me out get what I needed done. Thanks
Hello Leonard! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick, easy and intuitive. Security is key and much appreciated!
Hello Milton! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good fast and professional services
Good fast and professional services
Good fast and professional services
Hello Frank! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satisfactory. They were pleasant. Efficient. Helpful. Concerned.
Hello Laurie! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The wait was terrible and I wanted to hang up after the first half hour. Once I was connected, it was fine
Hello Marcello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Excellent customer services, excellent customer services, excellent customer services, excellent customer services
Hello David! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It does take some little time to understand what is expected for fulfillment of ones objective... after all this is not a face to face experience.
Still time required is minimal and results are excellent.
Hello Jerry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple explanation for the process and easy to follow
Hello Carlos! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I've worked in sales and customer service for years! The navigation on the computer and my cell phone with the site was simple and user-friendly. Also, the agent I got seemed like he was a genuine person that cared about what he does for your company, and what he could do to help me. I will soon be opening up a new small business myself. I definitely hope to find someone who will smile and represent my store and our brand, the same way your agent put a face to your name. Brand Awareness is everything! Congratulations! I like ID.me
Hello Amber! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Human person was a great help, and was fast and friendly once I finally reached then. The website, however, has a lot it could improve, such as ease of access to the page where you submit your documents, which was slow and lagging and confusing to navigate.
Hello Kimberly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
Pleasantly surprised by the professionalism, speed and accuracy.
Hello Thomas! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good attention, very kind and educated the executive who attended me and very good help he gave me
Hello Francisco! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Nice and smooth and a new experience and a new way of doing tax records and look ups on tax return status
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast, easy and safe. I feel my information is safe from scammers.
Hello Ieashia! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Hello Andi! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It wass okay didn't really get the hang of it it really took me a long time.
Hello Chuyito! We sincerely apologize for the difficulty you experienced with the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lauretta! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team