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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Ronnie, the ID.me agent, replied promptly and clearly to me request for assistance in resolving my issue
Positive and faster than other government sites I have used.
Hello Gerhard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Zev! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Professional explained, and well answered questions, plus it's 9:30 pm and received a call tonight.im I'm impressed with your service. Thank you.
Hello Robert! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very good even how late you can talk to them about questions
Hello Sophia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick and easy, extremely satisfied with experience
Hello MaryBeth! We are glad that you were able to verify your identity quickly and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Went Quickly and smooth. Easy to use. I put it off thinking it was going to be long and drawn out process but it was not. Glad it was easier than. I'd expected thank you
Hello Curtis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great experience easy process all was handel wonderful thanks to ID me
Hello Fawad! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
We have had your warm help when we were in anxiety and predicament.
Hello Ping! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
This is true. English is my second language. I had no difficulty.
Not time consuming either.
Thanks to builder/organizers for their smart thinking.
Hello Gamze! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It was quick and easy and everything was straight forward. I used my cell phone.
Hello D. G.! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
A little frustrating but good due to security, as mentioned before, I had to use my cell phone in order to take photos due to ID.me computer program not allowing me to take pictures and only wanting you to download from your files which I don't have on the computer to include my passport.
Hello Lorinda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great site! Took only a few minutes and the website is so easy to navigate. Very simple step-by-step process was wonderful.
Hello Kenneth! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
A little hard but awesome. The government should try give the people more chance of it. I couldn't pay my bills and more but I hope I benefit from it right here too. Thank you a lot.
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experienced. I admired the way he spoke if I don't know the answer, he guide me. Thank you so much.
Hello Arlynn! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Convenient and easy! Great thanks to agent for verification of my documentation.
Hello DevynAnn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Truthfully. I wont know yet until i can get some help. Then i could anser that one for you.
Hello Mark! We sincerely apologize for any difficulty you have experienced with the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
I've used it a few time. It does what it's supposed to do, and is fast and simple to use after you finish setting up your acct.
Hello Matthew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was so easy to navigate, I initially thought it will be so hard, but as I scrolled through, all went in so fast and seamless. Keep this up
Hello Adekemi! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
ID.me is fairly straight-forward to use, but I had a problem in that I did not know my smartphone well enough to do the video call and consequently I had to revisit the video call "waiting room" for a second attempt. Also, I had to upload and send the front and back of two forms of identification twice--once was expected, but the second time was simply because my phone number could not be used to verify me (even though it was the phone number that they used to send me a one-time code to verify my identity). Aside from these two issues, I can honestly say that the ID.me website is the way to go. It is far more intuitive and simpler than the alternate identity verification vendor, in fact, I never could get verified with the other one.
Hello Gregg! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team