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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very safe and easy to use. I feel like my information is well protected.
Very User-friendly Great job
To easy make other products to the same standards we Won't have to all day calling around for information as much
Hello Lawrence! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy to navigate and locate different shops. Some, I haven't seen in many years.
Hello Terence! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My representative was quick, and courteous. She was very thorough and helped me through the process. She then went on to explain what would happen next.
Hello Anne! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
For some odd reason I couldn't do audio chat with my phone so I had to download an app called zoom. It was different but at least it worked and the people were awesome.
Hello Tosha! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
Awesome experience totally satisfied life savers. I was able to accomplish what I needed
Hello Tyrone! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My first time and it was fast secure straight to the point that. Very helpful that k you
Hello Kevin! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
While signing in, corrected personal information, reviewed tax form. Personally had no issues using the site. Satisfied with my sign on experience.
Hello Bryant! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Eric! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I feel as if it could be a lot quicker and more simpler than it is!
Hello Crystal! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 3 star review of ID.me. -ID.me Social Response Team
Was throughly explained through the questions, great service.
Hello Beatriz! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The site itself was simple and easy to use, with actually helpful tips. Once connected to a video chat agent, the video and audio quality was a little choppy, but my estimated wait of 15 minutes was handled in less than 5. The agent herself was kind, efficient, and very professional. I still haven't resolved my issue, but that's entirely IRS screw up, ID.me made this part of the process so efficient, I'm stewing that this isn't being used in other areas of IRS.
Hello Maria! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
Great job fast on time clear to thank you I found it easy
Hello Maria! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Navigating the site is really easy. I'm now able to get amazing discounts on a lot of products, services, and hotels/resorts due to being a nurse.
Hello Tracy Nesiri! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The agent referred me to another agent who knows sign language and the process was effective
Hello Ellen! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Pleasant and stress-free. The agent was professional and created a relaxed environment. Easily followed instructions, and results feel secure and private.
Hello Lorraine! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excelente trabajo muy agradecido con la experiencia y el agente profesional
¡Hola Roberto! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was fast easy reliable. Mrs Daphne was very patient soft spoken, made me feel comfortable through out the process I'm glad I finally went ahead and used ID.me I really recommend it. Don't be doubtful about it. Thanks ID.me
Hello Mirtha! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
We were scared initially, having never dealt with your service before, however, our fears quickly dissipated once your professional representative calmly guided us forward.
Hello James! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I have experience a very satisfying service, the agent was nice and very helpful with all the questions I ask.
Hello Edna! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tina! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team