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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was easier than I expected to be verified as a surviving military spouse. Often times the process doesn't work for us because our military spouse has passed away. It was easy and accurate.
Hello Linda! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Fue súper fácil ahorré tiempo y muy agradable gracias por ser más fácil para poder llevar un vida más cómoda
¡Hola Deborah! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello Joyce! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Initially my wait time for the video conference was over 15 minutes. However, I was seeing in less than 5 minutes. The help I received was courteous respectful and very professional!
Hello Douglas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Normal, me atendieron rápido y en español no espere mucho tiempo para ser atendiendo, realmente buen servicio.
¡Hola Yamilette! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Absolutely satisfied. Quick and easy. The agent was really professional.
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The man i spoke with was very nice helpful and got straight to business he made sure to ID me properly. He answered all questions without trying to rush me away once I was verified. Excellent workmanship.
Hello Whitney! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excelente servicio y trato y muy rapido estoy muy satisfecho
¡Hola Joshua! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I usedd id.me for another site, and i was reusing it for something else, ot still verified my phone and scanned me, and before I knew it, i was verified.
Hello Ranjit! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy! Very professional. I have had identity issues with the IRS for years and it only took twenty five minutes to solve.
Hello Michelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Every process was done in a professional manner, simple and straightforward, with no complications
Hello Abiodun! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
From personal experiences I can confirm that ID.me is an efficient and secure database.
Hello Shaka! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick and simple. I believe the site is secure.The instructions to use it was sufficient and brief.
Hello Munzer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and professional experience. Thank you for your service.
Hello Dolores! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Dana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Greatest Experience I had with a EDD worker so kind and nice and very helpful made it quick and easy to work with
Hello Zackery! Thank you for your 5-star rating of ID.me! We sincerely appreciate your review of our service. -ID.me Social Response Team
Satisfying experience very grateful for ID me I feel the identity and safe and secure and I look forward to the future of doing business with you and keeping my business private
Hello Jeremy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
If you are in the military, first responder, medical, nurse, teacher, government, or even student. You qualify for a great discount on this website. Check out ID.me to see great opportunities for all items you want to buy for a cheaper price.
Hello Tuan! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The process was much better than anticipated, very quick and easy. Although I could not rate the security of the site I am confident that it is secure if government entities use IDme.
Hello Mary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Juan! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team