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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very easy to input information without having to pull out old military records on discharge and such.
My experience was wonderful Mr Josh Handler everything the way that they should have been handled he made sure that he provided me all the information and he made sure that he checked everything that he need to check with the verification
Hello Virginia! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Tina! Thank you for sharing your experience with our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast and thorough made me feel like it was a regular conversation
Hello Dennis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It is nice to know that there is a website to link up your information with other important websites.
Hello Susan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent I did the video call with was professional and courteous. There were some issues with my IDs but I was able to work them out by following the directions on the website.
Hell Lawrence! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Today I sat up an account on IRS.gov and the identity proofing they require. One item needed was front and back photos of my driver's license. They send links to take and upload the photos but it was a major hassle to take one close enough, in focus, and without glare or shadows. Thankfully the app did not time out and I was able to complete the registration and identity proofing. I will need this for making estimated tax payments (social security, pensions, etc.) now I am retired.
Hello Eric! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very nice experience was fast video call she help us with everything thank you so much again
Hello Larbi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The helpdesk customer service person who help me was very professional that made it easy to verifying my identify. She went step by step and slow for me to make sure that I got everything right she was excellent helpdesk customer service
Hello Edward! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I have trouble remembering what I had for breakfast, so I would always fail at typical credit bureau history oriented Q&A authentications.
Not so with ID.me, The site was quick, secure and accurate.
I was a little concerned about sharing biometric data with the agency USING ID.me - I think ID.me and the agency need to do a better job of BOLDLY positioning the fact that the agency requesting authentication never gets my biometric data.
Once past this minor "fear of flying" before proceeding, everything was smooth for me as a user. I can only assume that the experience for the agency which hired ID.me enjoys a similar experience with API security and data exchange - I was passed back to the agency almost instantly.
It's an elegant product. Thank you.
Hello Rich! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Always immediately secure response, regardless of date or time. I feel very safe and secure while using this
Hello Michelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Representative was great. Easy to navigate through site. It asks a lot of questions and wants lots of info but it was understood on why. Cool service for people like me that can't drive because of an injury.
Hello Sean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Having lost my job I was already in a stressful situation. Finding out since I changed my address I had to go through the "Verify" process I thought it was going to be a nightmare. Joseph my agent made it simple and quick. I owe him any thanks!
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very private conversation and friendly professional thanks so much for making sure it was truly me and not a false person
Hello Velma! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
This was a quick and easy way to get what I needed without having to wait for snail mail. And it's free. You don't need a computer. You can do it all right from your phone.
Hello Tammy! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Hello Elena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was nervous to think someone might have committed fraud on my account. Going through the process of setting of this account gave me a better feeling of security in the end. Gathering the necessary information was pretty easy for me.
Hello Donna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me has blocked my access to my VA information again. Id.me website intervened upon login, claiming it would send a 6 digit code to my email address (it could take 10 minutes). Checked spam, no such email. Clicked resend button, still no email from them. I contacted support. Support has not helped. Nearly 24 hours later, they replied with a copy and paste response having nothing to do with the issue (the failure to send the email). This is an ongoing (since 2016) problem with ID.me. It has been reported to Senator Baldwin's office. ID.me does not have a phone number nor mail address to reach out to a quality/compliance department. ID.me does whatever they want to, including cutting you off from using your verified, Real ID. They refuse to respect your government issued ID. ID.me has messaged me multiple times trying to force me to change my review. Sorry ID.me, the truth will not covered. ID.me is run by a veteran which profits from screwing them and everyone else over.
ID.me has blocked my access to my VA information again. Id.me website intervened upon login, claiming it would send a 6 digit vode to my email address (it could take 10 minutes). Checked spam, no such email. Clicked resend button, still no email from them. I contacted support. Support has not helped. Nearly 24 hours later, they replied with a copy and paste response having nothing to do with the issue (the failure to send the email). This is an ongoing problem with ID.me. It has been reported ro Senator Baldwin's office. ID.me does not have a phone number, mailing address, nor any way to escalate problems. ID.me does whatever they want to, including cutting you off from using your verified, Real ID. They refuse to respect your government issued ID. ID.me has messaged me multiple times trying to force me to change my review. Sorry ID.me, the truth will not covered. ID.me is run by a veteran which profits from screwing them over.
Was good the person helping me was professional and all went well thanks for the help in getting done what i needed done
Hello Daniel! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Oscar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team