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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Muy buen servicio todo muy rápido y seguro y me atendieron en español
Had a great time and customer service was awesome thanks for your time
Hello Gregory! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The chat team very helpful and more then one way to get verified I think it's great just in case you loose your state id you can use your passport that was very helpful
Hello Fay! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Satisfied with all the service that I received this morning it was very helpful. Thank you.
Hello Russell! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Noel! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was experience but I got through it thanks on behalf of you guys behalf on getting me through the steps
Hello Eric! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was fairly easy and informative process and very efficient and user friendly and the result was vey satisfactory.
Hello Mohammad! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Speedy & detailed
Respectful representative and will mannered bilingual plus
Hello Lilia! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
I have been trying to apply for VIC since 10/23/2022. I had great problems downloading something acceptable to VA. I finally found something accepatable and it was listed "Review Required". Now today I get an "Additional Information Required" There is NO description of what that additional information is. The emails should specify what is wrong with submitted items or what is required, not just 2 or 3 words of status.
Hello Phil! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Everything is very simple to use and is quite intuitive. The video experience for verifying ID was quick and the service agent was helpful and understanding. Uploading docs and moving through the steps was as easy as it gets.
I'm not real familiar with technology so I was hesitant to use the site but once I was there the process went so smooth because each step was clear and easy to understand and follow.
Hello Tammy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was very professional and quick and safe for my own benefit. I really trust this program id.me, and really fast
Hello Gabriel! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Quick and easy my entire experience was handled professionally
Hello Gerald! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had to do a video chat to verify my identity it was easy, quick, and the agent was helpful and very professional haven't had great customer service like that in a very very long time thank you.
Hello Lakeisha! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Evan the representative were questions in a clear toned voice, I had to ask her serveral times to repeat the question. I have troubles hearing problems. She patiently repeat the question each time.
Hello Howard! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
My experience with ID.me was somewhat difficult sending my documents and not able to have phone access to speak to someone. The video call went very well!
Hello Mary Lou! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Not that difficult if u have your stuff... a bit confusing but it's what ya got to do. I love you
Hello Clinton! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
As a user on behalf of a large organization, it's comforting to know my personal information is safe and secure since it had to be provided to successfully fulfill my job duties.
Hello Rosella! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy buena, excelente el servicio me ayudó a entender sobre mi identidad
¡Hola Michael! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The agent made it very understandable and simple. The instructions that were given to me made a lot of sense and weren't hard to follow. During a video call process and the video call process did not take long at all I was only on the video call for at least three minutes and that was very helpful.
Hello Cassius! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Adalberto! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team