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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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How many times have you lost a password, a code and the second worst thing pops up on your cell phone or home computer obviously the first thing is the blue screen of death the second is we must first confirm your identity! And everything on the inside of you screams noooooooooooooooooo!
Then you log on to id.me and your prayers will be answered!
I am a real person don't know this company from Adam nor anyone that works there I haven't been paid I'm saying this because this id.me is the easiest ID verification.com app whatever you want to call it in my opinion on the web or on the concrete you're done and verified if you have the appropriate documents in 3 minutes. It's the software that they use accompanied with your camera and it can be a crap camera but it's their software that is the niche and it is good, real good. It doesn't take a PhD to navigate it's just abc123 and congratulations you have been verified and that's verified throughout the federal government state government wherever in the United States of America kudos it's a whole team effort and you guys did an amazing job.
¡Hola Elsa! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was very easy to access my in information once I verified my identity. Would definitely recommend using.
Hello Maranda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The rep went above and beyond to assist me with an error I was receiving. He stayed on the chat until my issue was resolved. He was polite, knowledgeable and attentive. He is the gold standard of customer service.
Hello! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very helpful and knowledgeable about the issues at hand
Hello Theresa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's still being worked out at the moment but I'm satisfied
Hello William! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very easy and efficient would like to see other apps as easy and secure.
Hello Angela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Representative got me threw very fast and efficient.
Hello Miriam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Soy una persona mayor y me has ido fácil lograr mi propósito con ustedes,!
¡Hola! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Great Customer Service made my experience feel easy and simple, not to mention fast!
Hello Carlos! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The agent was friendly and fast. I would recommend anyone to use this service.
Hello Billy! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was hard but worth it in the end. I had a ruff time trying to get in to my account. My old email was log in with my old phone, and I forgot my password, so when I was trying to log into this site. It took me a minute but customer service help me out and I was able to be verified.
Hello Melissa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Exceptionally easy to use. Great job. Highly recommended for those that care about privacy and identity theft.
Hello Amdai! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Easy directions, quick and error free program. Had multiple safety backup options to creat this account.
Hello! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I am not great on the computer & had to call a couple of times with questions on how to finish sending them the
Info/documents etc to finish my claim. The person(s) i spoke with were very patient with my questions and very
Professional. I never felt "rushed" while i was seeking answers to my questions. They need to be acknowledged
For a great job! Thank you
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and very useful and very good to use it helps a lot thanks
Hello Daisy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was quick, simple, and to the point. Thanks to Rae for being so helpful. She made it so I could request a tax return transcript for my financial aid forms instantly instead of having to wait multiple days to mail them!
Hello Khoroth! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great way to verify military service and identity using video chat
Hello Cary! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Jorge! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Everything was repectful on timing pleasant I love how she help me hit me threw with everything at ease no confusion very very helpful i paper it
Hello Jacquelyn! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team