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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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ReneƩ helped me today. She was super helpful and friendly. The connection was bad on my end but she was patient and made sure she got done what I needed. Thank you so much for such a pleasant experience. I wish all dealings online were this simple!
I used this to validate using a mix of my desktop, phone, and biometric scans with the phone camera. Overall, it worked quite well, and no "moments of panic." Good job with a very difficult process.
Hello Pete! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good, the instructor was very helpful, even when I did not understand.
Hello Wendy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
They took the time necessary to verify my identity, they were professional, Quick, polite, and easy to talk to.
Hello Lucas! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Hello Abril! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Usually verifying your idenity is a frustrating long process. This service was fast and so easy to use! It was the first service that confirmed my idenity without me having to call customer service and fax my documents.
Hello Valarie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was professional, quick and easy. She made me feel comfortable@ least I felt she was doing her job asking the required questions and walked me through the process of getting the information needed. I'm 48 yrs old and she walked me through how to work my phone to get the information correctly including working my phone camera
Hello Tracish! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My experience was great it was very fast and helpful customer services.
Hello Marie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me was very fast and convenient when applying for unemployment benefits.
Hello Kevin! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Fast service & easy instructions almost as a live customer service
Hello Juan! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Didn't expect to have to use ID.me to get a military discount at Lowes or to get an account with Lowes either. All's well that ends well
Hello Bob! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I made an error in my application. Was notified of application problem.
Problem was solved within 12 hours
Hello Ann! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am an OLD guy using an old computer with no camera system.
The first agent I spoke with suggested I use Zoom with my cell phone.
After installing Zoom on my cell phone, the second agent was VERY
Patient with me while assisting me to complete the process using Zoom.
Hello Steve! We sincerely appreciate your feedback regarding our member support agents and 5-star rating of our service! -ID.me Social Response Team
ID.me was super user friendly. Very easy and fast. Multiple options to verify your identity through self serve or video calling with agent. Would use again.
Hello Marilyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was EXTREMELY easy. I fully expected to be required to upload photos of my military ID and have to wait for the approval process. Instead, you website didn't require any of that, and make the entire process take only a minute or two.
Hello Gregory! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Well I was confused when it's asked all information with your ssn. However I research little and did with help of WorkSource representatives. It was good experience.
Hello Niranjan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Dowe! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Hello Larry! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I always worry about logging in to certain sites where I know my sensitive information resides, like the IRS. Signing up for ID.me was very easy with step-by-step instructions and the end result was more security. It did not take much time at all to accomplish.
Hello Joanne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
You have the sense that your identity stays secure, why not take extra precautions.
Hello Garrett! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Claudia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team