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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Exquisitely desirable in every aspect of dealing with every day potential clients. Which creates a more passive avenue toward there approach
It takes time and preparation, once in the call, is ok.
Works pretty well may take 2 or 3 tries to confirm a government email. But great idea to confirm your email for discounts through your employer!
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was fast, simple, really EZ., picture ID. SSC. Water or power bill. Computer, internet, and 10 available minutes.
Hello Rigoberto! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very efficient system and I wish many people would join
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast! Friendly! Productive! Got my business taken care of in a fast and friendly professional manner. I was surprised at how simple the process was. Very helpful and convenient!
Hello Victoria! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Kinda scary that my information is floating around and hoping it won't fall into hands that will use it against me but in today's world it is what it is.
Hello Patrick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was very easy to do and much simpler than I expected. Thank you for your help!
Hello Karen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was was easy for the system to verify my identity
Hello Brenda! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Everything is great I love it! I recommend I.D. To everyone, everybody
Hello Denoris! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Yael! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
A little time consuming to get set up and sign into the system, but is definitely worth it.
Hello Joyce! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Took me while but got throw it there on point asking a lot know well over 10 tresses 2 moths over dead line for IRS sure pinlised you really on this it is what to do more help should be available from human force
Hello Tracy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The video is not even take 10 min it was very fast and easy to communicate I'm very happy with the service
Hello Eden! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
There was a number of tools used to verify that it was truly you and I feel overall satisfied and secure in the knowledge that a wood be thief could not steal my identity.
Hello Sheri! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I had a moment where I had forgotten some important log in information on a secure government website and was locked out on a Sunday before a holiday, ID.me was suggested by the government site to get me logged back in and 30-45 minutes later after talking to a live person I was back on. Genius, thanks!
Hello Karon! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Complicated in a Good Way…The fact that a video call was included was an extra layer of necessary protection to protect us from thieves.
Hello Elaine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Es una muy buena experiencia muy bien servicio no ay mas que agregar no necesitan nada mas todo esta perfecto
¡Hola Kevin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
My experience over all was great. I would really love to work for a company like this one just because of my experience and how well it was.
Hello April! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Super easy to upload documents. Lots of options for what they need to approve you
Hello Douglas! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mercedes! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team