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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Excellent! Very helpful and professional.The best service I have witness in a long time.
If you're trying to sign in and you end up with ERROR D0200, you might have to sign in using a 3rd-party site like Google, FB, or Twitter -- the "contact us" route didn't really get me anywhere.
Once signed in, though, ID.me was easy to use and I got things done. Time will tell how secure it was or wasn't.
Hello Sean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Have had occasion to use ID.me to verify my Veteran's status, and to enroll in Medicare. I found the process to be very secure, as efficient as can be when verification documents are involved, and very well done. Highly recommended
Hello Lindsay! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Using the ID me was probably as simple and fast as responding to an email. There are easy to follow instructions clearly laid out. I am at ease knowing its secure as you upload your photo ID then scan your face so someone cannot pretend to bed you to use it.
Hello Shiloh! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Monica! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
La señora fue muy amable y profesional, a pesar de que yo hablo poco ingles fue muy paciente!
¡Hola Lisandra! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was overall easy safe friendly and helpful. I would recommend that everyone go to video chat
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Highly recommended. It took me only few minutes and I was verified
Hello Sarah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excelent servicio brindado por el personal de apoyo
¡Hola Jennifer! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I appreciate the experience that I received today. I have been working on this for a moment. I appreciate the fast response and helping me take care of this issue, I have been trying to take care of this issue for months. Thank you.
Hello Stephanie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Some times confusing but I attribute that to the fact that I'm an old man and I'm still getting use to today's electronics & electronic world.
Hello Andre! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Asked for only a dollar amount... Too complex for a simple request exposing no personal data
Hello Joseph! If you require any assistance with your ID.me account or verification, please send us an email at [email protected] for assistance. -ID.me Social Response Team
Very well spoken very helpful she took her time to make sure I understood I was having a hard time getting through the video she called me and help me through zoom the TEAM did great work thank you all
Hello Mia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to accomplish, glad to know they care about my security
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience I would use that s again. I'm glad we have the helpful tool
Hello Jaymie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall it was a good experience I can't see how they can make it easier. I still had difficulty getting it done in a timely matter so just be patient
Hello James! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star rating of ID.me. -ID.me Social Response Team
I've been having the hardest time trying to verify my identity until I was directed to this site it literally took less than 10mins including time to upload documents and do video chat! I am very happy with the service I received
Hello April! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Hello Tony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
El verificar mi identidad pensé que iba ser más complicado pero fue lo contrario fue rápido y fácil gracias al personal que atiende a las personas lo recomiendo con otros usuarios
¡Hola Rafael! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
My representative was very pleasant person, but also got right down to business so as to not waste any time. If I had to go over this process again or know someone else who did. I would tell them the experience I had was worth the time by the end of it.
Hello Nate! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Untereaus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team