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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The agent was very professional and polite had no issues fast would use again with no problems
This is a simple process to create a new account and verify your identity. I experienced no issues and it all seemed quite secure as well. No complaints!
Hello Marilyn! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy verification process. Minimal wait time. Friendly, helpful staff!
Hello Samantha! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
It took about a minute to complete the video call. I love efficiency.
Hello Shannon! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was quite fast, easy and safe. Appreciated getting notified whenever ID.me felt a hint of "possible" usage of your information.
Hello Joyce! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Arick! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
This activity popped up and I needed it done quickly. The process was fast, simple and user friendly!
Hello shane! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was very pleasurable and I got my issue resolved
Hello Natisha! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
We had to to the video verification process 4 times and failed because the service was terrible but then we got Malik and he was very nice and had great service and walked us through everything
Hello George! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Kevin! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Mike! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Great support and speed with the help received, I highly recommend them
¡Hola Pedro! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello Lupe! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Ruth! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast and easy and my agent was good and quick he made everything easy for me and explain everything really well
Hello Ximena! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
Bad representative with bad attitudes he was also rude
Hello Issahaku! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
I liked that it was simple, when answering all the questions. He was quick to answer every question. Finally super safe with all the information and picture that one has to upload.
Hello Jomary! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was pleased that everything went so smoothly. I have been trying to get this taken care of for some time and am overall satisfied with the care I was given.
Hello Steve! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
All the process was excellent and satisfactory. The agent was talking very clear.
Hello Aiden! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It took very little time to complete. I feel secure and safe knowing my information will not be available for the world to see. I recommend this to anyone needing their personal information guarded.
Hello Gary! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julius! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team