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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Let's me get to my info. I needed to verify my Tax info so I could pay what I owe. 2019 is done, now I can work on my 2020 info.
Very nice. It was tedious at first, but my son help me out. Overall not too bad.
Hello Rodney! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Very helpful and easy to submit documents verification was fast
Hello Joseph! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Randy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I got a letter from IRS and someone had filed taxes in my name. I was expecting the process of proving my identity to be a hassle like dealing with IRS. It was so easy. No hassle no difficulty. Quick and easy. Safe and secure.
Hello Christine! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Somewhat difficult due to not having the equipment needed for this process. You need a better way to help us that don't have cameras on their computers an easier way for you to get verification
Hello Vincent! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Amazing, fast and secure ID verification, very helpful and kind agent.
Hello Mónica! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
This process was all new to me as I have not had a background check that thorough before. I hope this platform has the necessary elements to trace actual fake identities.
Hello Gretchen! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
The agent was very professional and polite had no issues fast would use again with no problems
Hello Julius! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
This is a simple process to create a new account and verify your identity. I experienced no issues and it all seemed quite secure as well. No complaints!
Hello Marilyn! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy verification process. Minimal wait time. Friendly, helpful staff!
Hello Samantha! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
It took about a minute to complete the video call. I love efficiency.
Hello Shannon! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was quite fast, easy and safe. Appreciated getting notified whenever ID.me felt a hint of "possible" usage of your information.
Hello Joyce! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Arick! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
This activity popped up and I needed it done quickly. The process was fast, simple and user friendly!
Hello shane! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was very pleasurable and I got my issue resolved
Hello Natisha! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
We had to to the video verification process 4 times and failed because the service was terrible but then we got Malik and he was very nice and had great service and walked us through everything
Hello George! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Kevin! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Mike! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team