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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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10/10 would do again, good service, fast and simple east to do.
Excellent and helpful. Great protection device Hope it's going to be as secure as possible.
Setting up my account was so easy! It definatly felt really secure as well. I also liked that in the text when I signed up it gave a warning not to give the code to someone else. I know so many peope this can benefit. There was only one part of the setup where I got confused, however it was so easy to set up that I don't have an issue with it.
Hello Cayleigh! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was struggling with the upload process not recognizing my documents. Video call with the Agent fixed everything. She was very friendly and patient. Very professional and friendly. I was expecting a "robot" and got a friendly face. Thank you for making an already stressful situation much better.
Hello Catherine! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
Although I was able to get my information verified it was very confusing.
Hello Matt! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 3 star review of ID.me. -ID.me Social Response Team
Good reliable to protect your information and will share this to others
Hello Pascualito! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Experience was quick, simple and pleasant customer service.
Hello Charles! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
AtenciĆ³n y apoyo adecuado gracias recomendable, excelente trato y rapido servicio al cliente
Ā”Hola Alfonzo! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
Login.gov kept me repeating putting in my information and taking pictures of my driver's license to identify myself, then logging me off. She helped me get passed it and identified.
Hello Derrick! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a good experience, agent was helpful everything was smooth
Hello David! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Agent did an excellent job. The service was fast and efficient. When we ran into a problem the agent quickly found a solution.
Hello Christopher! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was fast an good. I would recommend using this to verify identity with irs
Hello Tavon! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me is a great verification tool. It has a established protocol for verifying and will not happen immediately. Nor would I expect it to.
Hello Leslie! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was simple, fast easy. No hassle. I would give them 5
Hello Kevin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Let's me get to my info. I needed to verify my Tax info so I could pay what I owe. 2019 is done, now I can work on my 2020 info.
Hello Michael! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very nice. It was tedious at first, but my son help me out. Overall not too bad.
Hello Rodney! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Very helpful and easy to submit documents verification was fast
Hello Joseph! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Randy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I got a letter from IRS and someone had filed taxes in my name. I was expecting the process of proving my identity to be a hassle like dealing with IRS. It was so easy. No hassle no difficulty. Quick and easy. Safe and secure.
Hello Christine! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Somewhat difficult due to not having the equipment needed for this process. You need a better way to help us that don't have cameras on their computers an easier way for you to get verification
Hello Vincent! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team