On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The attention was pleasant and satisfactory which would not have any objection in using this tool again and I recommend it because my experience was of quailty
Being an elderly disabled Veteran, trying to live on a fixed income, I don't have much to spend on "extras", so every little bit helps, especially in today's economy.
I've only used ID.me a couple times, at Lowe's & Magpul, hoping to find more opportunities to make use of this valuable asset. Thank You for all you do to help the community.
Minus 5 stars This company has single handedly destroyed so many lives. Shame on you id.me for discrimination along against the venerable population
Simple, Quick, and Very Helpful. The agent assisted me with Verification and Answered any questions I may have had before the video call.
Hello Shawnee! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
The team at the Boise office were the best in the west. They did everything right to help you and make you comfortable.!
Hello James! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I Am A Person Who Uses My Phone Primarily For Phone Calls Only But Found This To Be Easy And Efficient Well Done
Hello john! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Robert! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Friendly kind helpful Polite respectful great person who took time to be helpful
Hello Kelley-delight! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very attentive to my request with professional conduct and good customer relationship.
Am able to Achieve what I needed for the organization.
Hello Olufunsho! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was having trouble with the i. D me and the agent helped me with in minutes
Hello Phillicia! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Pretty simple except had to jump through hoops to get the documents right.
Hello Mandi! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 3-star review of our service. -ID.me Social Response Team
Frustrated up till i had to verify my identity, thought this is gonna be a nightmare. And, it was way better then i ever imagined. They were very helpful and convenient to my needs to get this done for me. And are available 24/7
Hello Sherry! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was an amazing experience in a proper representation of the most stellar customer service I've experienced in modern times. Thanks! I have faith in humanity again!
Hello Benjamyn! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Wow. Extremely impressed. Doesn't feel like your typical US government website at all. Site loads fast, supports modern browsers (Safari on macOS) and APIs like FIDO.
Hello Josh! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Once I got the identification documents ready, I was verified quickly via video. I was hesitant. The person I talked to was friendly and made the process fast and easy. After I logged in to one of the websites, I got a phone call that verified if it was me. It is a fast, easy, and secure process.
Hello Johnson! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I decided to try ID.me because I could get a great discount off a phone by going through here and verifying my status. Honestly, I debated on whether it would be worth the time but once I got on here, it was so easy, fast and simple, and all you have to do is look for what you want on this website, click on it and the savings there at the checkout. Definitely worth the 5 minutes to sign up!
Hello Aimee! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Great customer service during the verification. The instructions were clear.
Hello Lorenza! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick, easy, very helpful, patient, and friendly. Way appreciate
Hello Lanora! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was great they are very simple and fast and very secured
Hello Adrian! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
Convenient, easy & fast. The agent was pleasant & answered all our questions. She made the verification experience a breeze.
Hello Ronald! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Milece! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team