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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Loved it. No hassles and did it within minutes. Very satisfied.
With a little help on a pc it went very smooth, but it's done and behind me now. I'm not sure what all this is for and I pray y'all keep my information safe.
Hello John! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Once I got all the documents required uploaded, it was very easy to complete the process... excellent and practical system to secure and protect my identity
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Nina! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Bruce! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Reps are very helpful and caring. I really love the fast response they give via email. They are clear on what information needed to hurry and help activate the account.
Hello Ronarin! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The ID.me website was functioning well. It made me feel confident that the process was secure. The scanning features also worked better than in the past; it matched my face scan to my driver's license on the second try. Overall I'm happy with the service and its use of my information.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience. Smooth understandable efficient… these are all the words that come to mind to describe my experience with you. Thank you.
Hello Anita! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
It was not what I expected. It was fast, simple and easy to get the answers to my questions verses the long waits to speak to an agent over the phone.
Hello Ness! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was quick polite and customer service was really helpful also
Hello Annie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a nice experience very professional the young lady that I talk to knew her job and she know how to do it well
Hello Yakub! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Experience was very great and helpful also it was very easy
Hello Bradley! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Great helpful very easy to get through all the questions they ask are plain and simple if you don't understand them it's hard not to that's how easy it is so anybody who wants to sign up
Hello Anselmo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I thought oh no, this will take forever but the process was quick and easy to do, also the video chat was very a good experience, it was fast and easy and the agent was very nice, polite and helpful.
Hello Jocelyn! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
This place is great and helped me a lot if you need verified this place will help you
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy to use the Agent was very nice and polite
Hello Ronald! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My my experience and my agent was great. If I had to recommend anybody I would and thank you for all your help and services
Hello Amber! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Straight forward. The caller was very pleasant. The system was quick and efficient.
Hello Paul! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Andre! Thank you for your 5-star rating of ID.me. -ID.me Social Response Team
Not having a background in technology there were several places where l was not sure what you were asking for.
Hello Geralyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susanna! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team