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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I wish more companies offered the potential for military discounts on products via using this system of verifying military status
I found the process fairly easy. There was an unclear problem with my documents verification. I had to get a video verification. The agent was completely helpful & fast.
Hello Alan! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My experience with my provider was very comprehensive, very patient, and optional avenues to make my completion a successful and greatful verification.
Hello Muhammad! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
First time using this app, was happy to see results
Hello Oleksandr! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Hello Abu! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Muy buena experiencia muy amable con todo lo que necesite
¡Hola Elman! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was the easiest, fastest and best organized and responsive site that i have experienced using the internet.
Hello Fred! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The review done very quickly and helpful if you are not clear with the questions.
Hello Tinu! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Keith! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Id me is easy safe and secure to navigate via. Your verification is secure store and you must be able to identify yourself when using. Its the way to go in the time with all the id fraud that is going on
Hello Rupert! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
A little tedium never left a human under-matured. Why? It is because strife, resistance, trials, vicissitudes, pain, worry, negativity, depression, etc. counterbalance that glory we seek, making it well worthwhile. So i learned to scan documents a little better. Noice.
Hello Ben! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. -ID.me Social Response Team
At first it was kind of hard but once you follow instructions it's easy to log in.
Hello Ana! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
Hello Terry! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
This is used as a way to access my social security information at my.socialsecuity.gov when I forget my information and it rembers my information for other apps as well
Hello Nicole! We are glad that you were able to access the SSA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The video call to complete what I need to do did not take long, it was a fast and efficient video call. The person who helped me was professional, patient, and kind. There was no wait time once I logged in to join the video call. Great service.
Hello Jiunn-Ming! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
The video call was answered within only a few minutes and the agent was very professional.
Hello Matthew! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
When done properly it is safe and secure to set up ID.Me. I encountered a couple technical difficulties of my own making, so be sure your computer has a webcam before you commit to a video call, if that is the option you choose. The agent I spoke to was patient and helpful and answered my follow-up questions, no complaints there!
Hello Julie! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Fue la mejor experiencia se agradece por la oportunidad de formar parte de ustedes
¡Hola Norma! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was quick and easy. Better than going through the website trying to capture pictures of your documents.
Hello Helen! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast if you have adequate internet connection...
Reps are great helping out
Hello Tiffany! We are glad you were able to complete this process quickly! Thank you for your 4-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brad! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team