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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great customer service and very friendly she mad the process simple and fast
Hello Paul! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
She was very polite and understanding, and it was quick and easy going, you need to find more people like her
Hello Shaniqua! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I appreciate the length they go to protect my information. The agent that did the video call to verify my identity was super nice, professional and very helpful.
Hello Sarah! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Once I had all the necessary documents, it all went fast and easy.
Hello Marcio! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick and easy to use she very helpful and very informative about how she is going help you
Hello Cindy! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
Great and new experience for me I never did this before
Hello Rafael! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was really helpful did have to jump thru circle it was straight to the point
Hello Eric! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
1stChat is messed up kept asking for chat pin they never provided me but the great employee I had did zoom and we fixed me right up! After I turned the speaker on. These new devices will be the end of us all, I could hear him but like a donkey I forgot to turn the 2nd volume thing on.
Hello Kevin! Thank you for sharing your experience with ID.me. Thank you for your 3-star review of our service. -ID.me Social Response Team
Extremely satisfied with the Verification process.
Hello Maksim! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Hello Luis! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Josue! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was unable to use the automated system, but getting on a video call to verify my documents was super easy and fast.
Hello Bijoy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It went well. The referee was kind and respectful... He made it all easy for me
Hello Dollie! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My id agent was very welcoming with a warm and helpful touch! I could not have asked for a better agent that day! I thank you very much and only if this world was made with many more like MY ID AGENT! GREAT EXPERIENCE... TY
Hello Betty! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very satisfied with how the process went with no trouble at all.
Hello Marco! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Felt secure! I chose the call method and she was over the moon helpful! Highly suggest.
Hello Krista! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I liked the process, extremely safe and simple. I feel protected and confident that my account is secure.
Hello Jesus! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast and easy, did not require me to dig through records to find exacts date of service, very simple.
Hello James! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very fast and satisfactory service I have received from I'd me
Hello Wubshet! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tysza! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team