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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very easy. The agent on my chat was helpful, pleasant, and very knowledgeable.
Hello Melissa! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I followed the instructions, and in no time, I got the results
Hello Doris! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Understanding, and very helpful Mr Lynn, was very respectful and polite.
Hello Eric! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was already nervous about having to solve tax issues. The last thing I needed was problems with proving my identity
Hello Tim! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They made it so easy to download the documents they needed to verify my ID. Everything went very well without incident
Hello Richard! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Fast and easy. Short wait time. Very friendly and professional.
Hello Nathan! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Took me just a couple of minutes to verify my identity and they had all the relevant information I needed. Super great!
Hello Mary! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The site was easy to navigate and quick to complete. The accuracy and security was top notch.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My ID me experience Overall a more secure process was quick fast and painless Verify with the trust address for Relley with my two forms of identification and boom I was verified by ID me
Hello Kai! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Easy - Fast and Secure! Thank you for making it so easy for Veterans!
Hello David! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Quick, easy, painless, allowed me to use my phone. I took pictures of my Driver's License's for me ID.
Hello Jeremy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Felix! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Once I got all my document in order, and pictures taken, this process was very easy.
Hello Floyd! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I just got laid off from a bank mortgage company do to lack of production due to the increase of interest rates I want to file Georgia labor for unemployment benefits using this system for ID verification, the wait time was a bit long, one I finally reached the agent she made me feel comfortable in a moment of uncertainty. No one likes to get laid off the feeling is horrible and hopelessness however with the video chat and the attitude in the agent made me feel a sense of hope. It's the little things that matters we are all humans.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Getting my ID.ME account was fast and easy. They were able to verify my status as a veteran. When accessing various retail and government sites requiring proof of being a veteran for either retail discounts or government account access, it worked very well. I did not have to provide additional information.
Hello Tim! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I am having an issue changing my password and it is taking awhile to rectify it. The ID.ma staff have been great in responding. With the
Number of people using this system I am very happy with them.
Hello Gerald! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was simple to use to have peace of mind knowing my account has safety measures in place.
Hello Candice! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
The process was straightforward and the interaction between my computer and my phone to take the pictures worked seamlessly
Hello Bryan! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Even at 3:00 in the morning they can verify you. I highly recommend using the service, just make sure to set your permissions back to where you have them when you're done.
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Penny! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team