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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience with this site has been good so far it is fast and easy.
Because of the hurricane they pulled workers from all over the state and they're working 12-hour days still had a smile on their face and I am technology lacking but they had the patience and walked me through it, and it ended up being easy peasy thank you thank you thank you
Hello Douglas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a good fast experience and didn't take no time.
Hello Kydalrius! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Service was pleasant and fast. I enjoyed the agent nice to speak with
Hello Pipper! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was long but help full at the end and I did had to do a lot of reading and had to under stand the questions that were asked to me by I.D. me and I will admit that if a person who has a detached retina who is a Veteran I.D. me should honor those who have served there Country.
Angel Vargas
Honorably Discharged Veteran
Hello Angel! Thank you for sharing your experience with ID.me as we are constantly working to improve our member experience. If you require any assistance with your account or verification, please send us an email at [email protected]. We sincerely appreciate your service to our country! -ID.me Social Response Team
As long as I am prepared with my documents and ready to take pictures then I can have this entire creating my ID.me done in less then 10 minutes. Substantially secure, super simple and extremely easy.
I usually get overwhelmed pretty quick when it comes to doing anything online but this was easy as counting to 20.
Hello Eric! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was just easy, secure and fast at processing the documents.
Hello Valerie! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
The best way to ensure that your identification is protected!
Hello Denise! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was wondering i love everything about it she answered all my questions
Hello Tonisha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It helps keep everyone safe i truly experienced great pleasure with my exchange with Id me
Hello Kevin! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The experience was some what helpful in a time of need I can't complain thanks.
Hello Adrian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jimmy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Got a "we couldn't verify your identity" at first with no explanation as to why. Using the Video Call method was fast, professional and got me registered correctly.
Hello Gary! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Helps with the verification process with several different websites
Hello John! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Everything about the sign-up was well explained and was exceptionally secure. The video chat with a representative was reassuring, quick and easy. It was well worth the few minutes to complete
Hello Cameron! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
It was a very good one, I had no problems. If I had to do it over again I would definitely.
Hello Kelly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Todo explicado bien.
Organizado.
Amables.
Documentos y informaciĆ³n proporcionada bien. Video llamada excelente. InformaciĆ³n correcta. Uso del celular internet propio.
Ā”Hola Yadira! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
Hello Eric! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Fola! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very fast and thorough but yet very secure and proper steps were taken to make sure you feel that way.
I would recommend this to anyone.
Hello Joy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Armand! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team