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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This process was fast and easy. I'm glad it was such a simple solution and didn't take a lot of time from my day.
Mi experiencia fue excelente y agradezco su buen trato y sobre todo el tiempo para la verificación de los datos por qué haci hay más confianza en otorgar nuestros datos personales y sin más que desir muchas gracias
¡Hola Uriel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Happy with there team work at ID.me & overall experience with there easy too use website.
Hello Anthony! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fue muy facil el proceso muy recomendado, ten Tua documentos a la mano excelente servicio
¡Hola Tania! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was slow and to of a long process but the interview professional
Hello Margarita! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Everything is very detailed and has changed a lot.
Hello Janice! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Getting on the computer to do it was easy on the phone download the app was hard because the app is somewhat confusing
Hello Nichole! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
It went very well. The first time I did it a while back it was very confusing. But this time around it was great. Everything went lovely.
Hello George! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Geneva! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
ID me was very simple to use, I felt secure, and did not take a long time at all!
Hello Elizabeth! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast and easy and they were nice and got everything I needed done for me thanks for the help
Hello Alisha! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was dreading making another account because the last time the system requested intangible information upon creating an account. It took me several days to get it all together and then I was leery of entering all of my personal information in the system even though I knew it was okay to do. This process was so easy that a small child could do it and I felt it was safe and secure! Thank you so much!
Hello Julie! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience with ID.me was excellent. My agent was very kind and helpful. I did everything she asked me to do.
Hello Keamber! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Somewhat cumbersome, and have not clearly received an indication of the discount being applied.
Hello Joseph! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Very easy to follow, each step easy to understand, not complicated with technology terms
Hello Ngoc! We are glad this process was easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was dreading going through the frustration of setting up my account & especially since I am on vacation. What a pleasant & unexpected surprise to create the account & subsequently transact my business--all on the very first try... fear not!
Hello Carol! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My experience with this site has been good so far it is fast and easy.
Hello Armand! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Because of the hurricane they pulled workers from all over the state and they're working 12-hour days still had a smile on their face and I am technology lacking but they had the patience and walked me through it, and it ended up being easy peasy thank you thank you thank you
Hello Douglas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a good fast experience and didn't take no time.
Hello Kydalrius! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Service was pleasant and fast. I enjoyed the agent nice to speak with
Hello Pipper! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team