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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had an amazing experience. It was very easy to understand what to do and how to do it. I really loved that real proof has to be entered and feeling better about personal information safety. I would recommend anyone to give it a try it really helped me resolve the issue I had in a very easy and professional manner.
Hello Andreia Marina! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Exelente muy satifecha con su ayuda me trataron muy bien
¡Hola Marilyn! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Overall very satisfied because I was having unsolved issues that was solved today
Hello Jasmine! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It was good and helpful with my experience with them
Hello Bobby! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was great for me very respectfully and I got it done with no problems or disrespect so thank you I feel it was a great experience
Hello Abdul! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Perfect. Everything was professional and fast. The lady was very nice and professionally done. Very well done.
Hello Demetrius! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was made super fast easy effective and kept secure. I would highly recommend to anyone
Hello Jennifer! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Helpful, great mannerism, professionalism, smooth. Very helpful and supportive even though I was stressed out about my situation your she guided me through the process
Hello Charlton! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had an unexpectedly great experience with ID.me! This was due to a team member by the name of A. J., who was very professional and friendly!
He patiently took me through the process and it was so easy. He should be given a promotion!
Hello Patricia! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The staff member who helped me through the video interview was fantastic and perfectly walked the tight rope between professional and friendly.
It seems like the automated system is a little bit clunky, and I think it could use a lot of work to make this process simpler. I am a younger person who grew up around computers and it was still somewhat trying for me.
Hello Steven! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 3 star review of ID.me. -ID.me Social Response Team
It was quick easy painless informative and secure all the things that need to happen in this day and age
Hello Jamie! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
This process was fast and easy. I'm glad it was such a simple solution and didn't take a lot of time from my day.
Hello Elizabeth! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Mi experiencia fue excelente y agradezco su buen trato y sobre todo el tiempo para la verificación de los datos por qué haci hay más confianza en otorgar nuestros datos personales y sin más que desir muchas gracias
¡Hola Uriel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Happy with there team work at ID.me & overall experience with there easy too use website.
Hello Anthony! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fue muy facil el proceso muy recomendado, ten Tua documentos a la mano excelente servicio
¡Hola Tania! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was slow and to of a long process but the interview professional
Hello Margarita! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Everything is very detailed and has changed a lot.
Hello Janice! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Getting on the computer to do it was easy on the phone download the app was hard because the app is somewhat confusing
Hello Nichole! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
It went very well. The first time I did it a while back it was very confusing. But this time around it was great. Everything went lovely.
Hello George! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debbie! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team