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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Overall the verification process is simple, I have more confidence in using sites that have ID.me. Once setup the process is non stressful which is definately a plus. You really have to improve my mental quality of life or have a stupendously good product for me to leave a review, yup this is one of those products for me. Should have an app so individuals can choose to use this not just some sites.
It was great experience the person who helped me out was the best
Hello Adrian! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Fue una experiencia en la conferencia de mucho respeto, amabilidad, sinceridad.
¡Hola Blanca! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Excellent customer service and very secure website
Hello Mobassa! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Mary the agent that help me get verified on the app was very helpful by going over my verification process quick and easy. She did a wonderful job. Thank you
Hello Brenda! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
And ID.me lets me know the best places to shop with my discount - a very nice service!
Hello Taylor! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was scared to go into a website to share my confidential info and I'm not computer savvy... but the service was great, the representative Ms. Vanessa was great and on a friendly way explained what to do and it was really easy
Hello Jorge! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Norma! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
At first I wasn't sure what to expect, but everything went well and the support was excellent when I got stuck.
Hello Dennis! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
The agent was pleasant to work with. The agent also found a solution that worked better for obtaining the information.
Hello Freddie! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
When first faced with the intricate technology, the prompts were clear and concise to move one through the process.
Well done...
Hello Margot! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Anna! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I have not had enough enough experience with ID me to convince me that it is good or bad
Hello Fred! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Thank you for your help and kindness. I really appreciate it.
Hello Debbie! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had an amazing experience. It was very easy to understand what to do and how to do it. I really loved that real proof has to be entered and feeling better about personal information safety. I would recommend anyone to give it a try it really helped me resolve the issue I had in a very easy and professional manner.
Hello Andreia Marina! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Exelente muy satifecha con su ayuda me trataron muy bien
¡Hola Marilyn! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Overall very satisfied because I was having unsolved issues that was solved today
Hello Jasmine! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It was good and helpful with my experience with them
Hello Bobby! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was great for me very respectfully and I got it done with no problems or disrespect so thank you I feel it was a great experience
Hello Abdul! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Perfect. Everything was professional and fast. The lady was very nice and professionally done. Very well done.
Hello Demetrius! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Betty! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team