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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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In 2021, I became acquainted with ID.me, & something about the way the system - & reason for it, was explained (reading from an online portal, through an employment service, while applying for unemployment) gave me the endurance to wade, & wait, through a complex, & over-crowded, situation. Many of us were - suddenly, out of work, & out of state, in some cases. ID.Me seemed to accommodate for every inconvenience. I was able to use my Twitter Account, & had a sense of not being abandoned - even if/when the system seemed overwhelmed. There was - repeated, effort to Skype/Zoom (video chat), & I was amazed - on a holiday week-end, I was able to - finally, connect, & get all things verified.
I love sharing challenges with entities powered by people who care. This made a big difference - to this homeless, & - often, unemployed, person. Thank you! Thank you! Thanx!
Very fast and easy I was able to do it by myself and no help from other people
Hello Jostin! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
Lots of information to fill out. Should be easier now that it's all set up
Hello Douglas! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
I was worried about my taxes and needed some answers to obtain my refund, I was locked out of my account for a while before getting in touch with ID. Me. The best thing was that I wasn't mad, the process was simple and easy to get my account updated. Feeling safe again knowning that ID. Me have my back and is there for many people like me
Hello Gregory! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
If the cell phone scan to verify does not work, use the computer/laptop camera.
Hello Dave! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I received good service, was very fast like ok ok ok ok ok
Hello Wilmilis! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Never had such quick hassle free experience ever. No problems. Straight to the point fixed my issue and was off the chat in a matter of 2 minutes with a very friendly professional service chat agent.
Hello Heather! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Process for verifying was quick & easy. Happy to know I'll have a convenient way to verify information for retailers and others without having to carry around fragile and important documents.
Hello Troy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was dealing w identity theft and they block and deleted the account that were not mine. They were such a great and excellent help.
Hello Aracely! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Its a good program for all the driver to less the expenses in the road
Hello Ernesto! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
10 years of experience in staging, setup and coordinating lease agreements, instructions and descriptions of key/fob locations. Inventory of warehouse, prepping all items for delivery and routine maintenance of company vehicles organizing routes and training new employees..
Hello Stefan! We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The process was very easy and took very little time to be verified
Hello Rachel! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent option and very good customer service. Excellent option and very good customer service.
Thank you ID.mi for your services.
Hello Juan! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
My Video call was quick and easy to get me Identified and able to sign in.
Hello Paul! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It took 3 attempts to finally get them to ID me. The first 2 attempts I had used a state document that had my full name and address on it along with the state info on it and they could not identify me. On the 3 attempt, I used the state ID cards and finally they were able to ID me. What a hassle.
Hello Ticia! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Easy and prompt! Got needed to know about my refund and I was well informed about my case that no delays that I should worry about.
Hello John! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Everything went good just it was longer than expected
Hello Steven! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Good no issues or anything else thanks for helping me with that
Hello Sierra! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Was fast, easy, and the agent was very helpful. They show you step by step what to do. Anyone can do it.
Hello M G! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
No pensé que fuera tan amable y muy profesional ala ves son muy profesionales en su trabajo los felicito por su excelente trabajo
¡Hola Gonzalo! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Li! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team