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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Son muy amables aunque un poco de Espera para la viodeo llamada pero todo fue bien
I call Id.me agent today and my issue was resolved in the same day! Awesomeness all the way
Hello Showana! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Zulay! We are glad you were able to verify your teacher status with ease! Thank you for your 5-star review of ID.me and for the work you do! -ID.me Social Response Team
Buena experiencia el agente que me atendiĆ³ muy respetuoso
Ā”Hola Andrea! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
No me deja entrar al IRS me sale un error
En verdad necesitaba poder acceder a mi cuenta IRS
Ā”Hola Jonatan! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
My experience was great I get all the help that I need the assistance was great for me and I am thankful for everything was a great experience good customer service
Hello Tyrone! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
This process was extremely fast and simple to use & highly recommend!
Hello Mike! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
This was a quick and efficient process to verify me.
Hello Eric! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
Other than a few little snags could have been on my part quick and easy to get verified and get the information I needed
Hello Steven! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Never had a problem with any service i needed always helpful
Hello Gregory! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Easy, but not the best way to ID anyone! Military have started using ID card holder numbers, You will open your company to law suits using the ssan #
Hello Mark! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
I had tried other ways to be verified and had trouble with the process. I finally used the video process and was fast and easy.
Hello Robert! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy to use. Easy to navigate through everything, and the information was super easy to follow. Also very safe with my data. Highly recommend it, I have used this platform on multiple occasions and every time it has been a very positive outcome.
Hello Laura! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello John! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
It is nice to have a signer provided and she did a great job! Thanks for making it possible for me.
Hello Roy! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Good experience an satisfaction for secured. Respect and organize
Hello Evelyn! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was fast and thorough. My virtual support representative was clear in all aspects of the video. I appreciate the extra security and verification process. Keep up the good work
Hello Tammie! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Easy online experience to gather the information I needed and a secure way of preventing Identity Fraud.
Hello Ivonne! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I thought this process would take forvever, but it took less than 10 mins and eventhough i had to reupload everything, they still worked with me to get verified. Renee my agent was great and friendly.
Hello Tom! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Smooth, quick, done from mobile, seemed secured. Worked in first try, simple straight forward instructions.
Hello Muhammad! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ā”Hola Magdalena! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team