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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was an easy and the tech support was awesome an
Made it easy and quick. Would recommend! Thank you
Hello Michelle! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It took a few days to gather my information. Other than that it was Great.
Hello Aparicio! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was a great one didn't know what to expect but the agent was very helpful and made sure everything was ok
Hello Rayshawn! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Once I went through the initial verification process it is easy to use to upload and verify documents.
It was easy to use and very helpful. The customer service was great!
Hello Brandi! We are glad this process was easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was pleasantly surprised at how easy ID.me was to use! I was anticipating a long and drawn out process…but was amazed at how fast and simple it really was! Once I remembered my password, the rest was a piece of cake!
Hello Liz! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The experience was helpful, I think. Im just hoping I understood correctly and that I didnt mess anything up because this whole tax thing is quite frightening at times.
Hello Andrea! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
My experience was well good had I known a little bit more about using my phone online computer-wise it would have been a better experience.
Hello Kelvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Fue algo fácil y rápido fue de mucha ayuda los que trabajan ahy saben explicarte ahy cosas que no entiendes
¡Hola Jerardo! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Each part of the 'joining' process was efficient and clear and from a user standpoint, it was excellent.
Hello Joe! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I could not verify my ID with MFA. My phone number changed. I submitted an online help desk ticket. The next evening I got a response and I was able to verify my account the following day. So about 48 hours to resolve.
Hello Sarah! We sincerely appreciate your feedback regarding this process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was very good. It was simple, sweet, and short. Very accommodating. Good job the service was great.
Hello James! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great people and perfect experience in ID.me. Its a day with polite and respectful,
Hello Maria! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Fast and safe The agents serve you with great kindness, experience and quality. Thank you
Hello Jose! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Toda la informacion fue clara y oportuna, al principio tuve que esperar un poco de tiempo en lo que se enlazaba la llamada, despues de ahi todo fue muy rapido
¡Hola Ismael! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I use ID.me to verify my identity and find it safe and easy to use.
Hello Mary! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
"ID.me" has authenticated me on more than one occasion (most especially as of late). They're process is a fast, safe and secure way to access highly-secured websites where one's identity could easily be stolen by hackers. I'd recommend them to anyone.
Hello Darnelle! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process was easy and quick. At first I thought it would be difficult and not as secure. However, after going through the process it was super simple and easy. The added security gave me great relief. I will definitely recommend to friends and family.
Hello Odnerse! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
She was amazing with all my answers and was very professional and had an amazing personality I'm very satisfied
Hello Timothy! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team