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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a little bit repetitive because of it would not take the info I provided
This is a necessity for some online services and I feel a little safer using this. The process is quick and easy. The website is easy to navigate and organized. Very pleased!
Hello Al! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was so easy to understand. The lady helped me and was so nice. Thanks for making it easy to understand.
Hello Kathy! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Great east to fill out great resources help family
Hello Maribel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was scary, but the agent was very helpful and professional
Hello April! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Went smooth and fast to verify my identity, forgot the name of the agent that attended me but was very quick and professional. Feel great knowing I can count on ID.me to keep my identity safe.
Hello! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
My experience was awesomely great and I would recommend ID.me to all my friends and family.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had to do a name change in the system so that it would reflect my new last name and the process was seamless and stress free! Keep up the good work customer service team!
Hello Chad! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me! -ID.me Social Response Team
Excellent it took me 15 minutes to set everything up
Hello Mauricio! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a definitely a great experience. Overall, specially with the agent I had the conference with, I had an exceptional experience. She was very, very good and nice.
Hello Angela! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Corey! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
Nice, fast and easy to do. This process makes you feel secure. Its nice to know that your information is secure.
Hello Jesse! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
ID.me assistant Agent...
forgot her name thank you for having you
Helping me to verify my identity it was very
Happy experience to see your smiling face
And have wonderful day
To all ID. Me agent out there
Blessed your heart.
Hello Jocelyn! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Good, I like it and it only tool like forever to actually go through
Hello Harrison! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
No hassle, no headache, agent was great and took care of my i.d. documents in such a polite way and professional
Hello Sherri! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Fast and simple to do (if you're organized). This makes me feel like paperwork will go a little smoother in some places.
Hello Tatiana! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Didn't wait for along time the most was 10mins Help me alot thanks for helping me with everything. Alot of help
Hello Brenda! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Very thorough and helpful phone conversation. The person was understanding
Hello Kandace! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
No problems with this app it was great I recommend it to anybody who wants to use it it's really good really good
Hello Dawn! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Took two trys to complete the verification but the form I used (1040SR) from the IRS is not a familiar form for most sites. ALL in all, a great completion.
Hello Jane! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Francisco! If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. -ID.me Social Response Team