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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It took me 5 times before I could get to the video verification part. The third form of ID kept getting rejected. Two forms of ID should be enough.
My experience was fast, helpful, and reassuring. I'm now very satisfied that my personal information is in the hands of true professionals.
Hello Ahmad! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I started a company a month ago. Wouldn't it be easier if you wanted the Company Establishment documents?
Hello Jozef! Thank you for your 4-star rating of ID.me! -ID.me Social Response Team
My Case was handled quickly and efficiently. Pattie is very Professional along with the all the members I had contact with. Thank You again all of you.
Hello Kevin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Oh my had a very hard time it's been over a month maybe 2 trying to get this done has held me back from doing alot of this with SSA gov and the IRS but I'm glad it's done now
Hello Angel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am a senior and have difficulty ordering online. I had to do extra steps because my husband is a veteran but fortunately I know where all his documents are so other than adding that additional information it was very smooth.
Hello Michele! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Loved the connection and verification process used my already recognized email that was linked to my military system and only asked necessary pertinent data to cross check
Hello Pam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My Experience Identifying my Identity with ID.me was an outstanding.
Hello Fathima! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
They were fast and easy to use helped me save almost 1000 dollars in the matter of mins
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am in my mid-seventies, technologically impaired, and new to the world of smart phones. I had absolutely no idea how to get the documents they needed to them.
Thank goodness they had a video chat option. I jumped on that, answered a few on-line questions, had my documents lined up, and voila, this very nice young man helped me, walking me through the whole thing. Easy peasy. I would not hesitate to encourage anyone to use that option. Great service, and he didn't even make me feel bad about being a technological dunce.
Hello Suzanne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Aplicación fácil y rápido de usar. Vdjdjdjdjdjdjdjdjdj
¡Hola Micahel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Fast, professional and easy just make sure you have all of you documents handy.
Hello Naomi! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
To be honest I'm glad they have ID.me It prevents fraud it's actually easy if you have the right documents it was very professional experience for me and in a timely manner. I called after business hours and they still did the interview. How cool is that not knowing what the hours are but they answered my call.
Hello Tiffany! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Application directions were easy to follow
And results were returned in an expedient manner
Hello Michael! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
This site is "user friendly". Very easy to navigate and the process was very quick.
Wish all the web sites were as simple as this!
Also, questions were direct and short.
Hello Marvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satisfaction easy to fill out quick fast clear to the point easy to correct any issues
Hello Keya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Buena, muy atento la persona, pero mucho tiempo de espera.
¡Hola Zurydee! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Thank you for the help and allowing me to access my emails
Hello Nathaniel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a little bit repetitive because of it would not take the info I provided
Hello Francisco! If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. -ID.me Social Response Team
This is a necessity for some online services and I feel a little safer using this. The process is quick and easy. The website is easy to navigate and organized. Very pleased!
Hello Al! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LaTunya! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your review of ID.me. -ID.me Social Response Team