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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had no issues submitting my information.
The representative on the other side of the video call was respectful and professional. Quick and easy process when trying to access your unemployment benefits.
Very pleasant comfortable no complaints everything was on point no asking to speak up or clearly grade AAA
Hello Terrance! Thank you for your feedback regarding our member support agent! We appreciate your 5-star review of our service. -ID.me Social Response Team
ID.me has been a great spot for veterans, first responders, etc to be able to access discounts from great supporting companies. I enjoy visiting the site regularly. Keep up the awesome work.
Hello B T.! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Great very professional thank you, this should be optional
Hello Tameka! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The agent was professional and helpful
The program is easy to use
Hello Sawsan! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Roberto was very professional and friendly. Easy quick process!
Hello Perry! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great job very helpful and made sure I understand and very Professional
Hello Shamia! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This is a great tool and benefit for veterans. It is very easy to apply and you will receive discounts from online venders who use it.
Hello Steven! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Working with ID.me customer service was a very pleasant experience. They were very responsive. They have a great process in place. It was fast and efficient. My contact was very courteous, helpful, cleasr and concise, business like, but pleasant. I appreciated their help and will not hesitate to use this service in the future.
Hello Tony! Thank you for your feedback regarding our member support team! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was fast and No hassle will tell everyone I know
Hello Steven! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
This is a good thing because explained everything step by step.
Hello Iris! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Authentication using ID.me required a little setup.
But the payoff is fast, easy and accurate third party authentication.
Hello Paul! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick and easy with professional courtesy. It took some time on my behalf, providing the documents that were needed.
Hello Shaun! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great it's not over but got a little more to do for
Hello Solomon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
It was really fast and simple to upload ID verification documents. Login into government websites using ID.me credentials is a snap.
Hello Paul! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The ease and complete process is fast and efficient, just follow the instructions and you will be able to get thru the process in no time.
Hello Sean! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very simple and professional just hope it's secure.
Hello Robinjean! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It is very convenient to have a completely online based system for ID verification. The whole process has been setup in a very professional and secure manner that is easy to use. The video verification agents are very professional.
Hello Sandhya! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This is a breeze. No issues at all. This process will not stress you out to the max or give you a throbbing headache. It will only take a few minutes.
Hello Raymond! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
After my documents were accepted, I went to meet with an referee. I couldn't get in touch because the ID.me's website didn't give me an option to turn on my camera/voice even though google says I do. So I had to move to zoom with my referee giving me info to join.
Hello Pauline! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team